*This is not a remote/hybrid position. *The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas. *Saturday hours and holiday hours may be a requirement based upon your designated schedule. *Incumbent must be able to work flexible hours and/or extended hours as business requires.

SCOPE/RESPONSIBILITIES:

As a First Financial Bilingual Customer Service Specialist,you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:

• Bank operations
• Bank Regulations
• Transaction processing
• Electronic services
• Marketing
• Promotional activities
• Online banking and mobile banking issues
• And other inquiries as required by business objectives

Handle and carefully respond to all customer inquiries. 100-200 calls daily.

Provide excellent customer service through active listening

Meet and exceed service goals with the proven ability to build and advance customer relationships

Work with confidential customer information and treat it sensitively

Appropriately communicate with customers