JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] ACCOUNTABILITY OBJECTIVE As part of the Voice & Video Operation team, responsible for architecture, engineering, design, implementation, operation, maintenance, regulatory compliance, and ongoing reliability for Voice & Video computing devices such as application servers, IP PBX/Telephones, and audio & video conferencing systems. This includes network routing & switching, wireless LAN (802.11x) networks and voice & video services (VoIP, PBX, voice mail, voice recorders, phones, IVR, video, and satellite). * Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages. Cisco CUCM and CMS. * Must have strong organizational and communication skills with focus on customer service, attention to detail and effective follow-up. * Recommends and integrates new Telecommunication Voice, Video and Cisco Unified Communications technologies. * Network infrastructure to include converged IP networks, Routers, Switches, and Voice Gateways. * Participates in LAN projects to ensure computing and network architecture solutions are solid, well integrated, and comply with technical strategy. * Supports the operational performance and maintenance of existing Voice and Video systems as well as design and delivery of new products/product enhancements. * Implements technical standards and regulatory requirements to Voice and Video systems. * Stays current with technology changes and the relationships of technology to emerging business requirements. * Leverages Cisco management tools, HP Operations Manager, HP Project and Portfolio Management (PPM), and other tools used to monitor, control & track the performance of these systems and manage the work. * Champions safe work practices in accordance with all Corporate policies. * Makes field visits in support of projects, maintenance, or relocations (as necessary). PRINCIPAL ACCOUNTABILITIES * Provide daily and project support for the Voice team in support of platforms and applications delivering data, voice, video, and computing services to FE employees, contractors, and business partners. * Plan and complete changes in the LAN/data network environment in support of data, voice or video work. * Responsible for the reliability and availability of data, voice and video systems. * Work with users and manage the expectations of FE business units. * Responsible for the disaster recovery preparation and document for these systems. * Knowledge and full understanding of the operation of the network and the impact of changes, follow all applicable policies & procedures to effectively manage risk to FE's Data Network environments. * Oversee contractors * Certify new installations REQUIREMENTS * Bachelor or Associates Degree in Computer Science, Telecommunications or related field, or equivalent experience in a network engineering field. * Professional level knowledge of routing and switching equipment, LAN topologies, network protocols, wireless LAN systems (Cisco wireless a plus), data center networks, and Voice &Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk2NTk3LjEwNTA4QGZpcnN0ZW5lcmd5Y29t