CARE MANAGER, HI-FIDELITY WRAPAROUND

Program : Community Outreach & Care Coordination

Type: Full-time; non-exempt

Pay Range: $23.00 – $26.52 (hourly)

Location: 40 N. Main Ave., Albany, New York

Schedule: Monday-Friday, 9am – 5pm w/ flexibility as needed

Job Ref. # 418

Our Mission:

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision:

St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

About Us:

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. Our DEIB initiatives are designed to foster an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

If you would like to learn more about us, please visit our website at: www.st-cath.org

Position Overview:

The High-Fidelity Wraparound Care Manager’s primary responsibility is to assist in developing a cohesive Child and Family Team composed of the different providers offering services and support to the member and their family. Child and Family Team members may include healthcare, social care needs providers, school personnel, and the family’s natural supports.

The Child and Family Team is responsible for creating and carrying out an integrated and comprehensive Wraparound Plan grounded in the youth and family’s individualized needs and strengths. This plan is strongly informed by their cultural values, choices, and vision for the future. Hi-Fidelity Wraparound Care Manager is responsible for ensuring the model is implemented with fidelity for each member and family while also carrying out all elements of the Children’s Health Home Care Management (Community Outreach & Care Coordination) program.

Requirements & Specifications:

• Ability to work: Monday-Friday, 9am – 5pm w/ flexibility as needed.

• Bachelor’s degree in psychology, social work, counseling, sociology, or other human service related field, is required.

• Minimum of 2 years’ experience in the human services field (child welfare, mental health, substance abuse and physical health).

• Local travel is required; A current Clean & Valid New York State Driver’s License (actively licensed at least one year) and reliable vehicle for transporting clients to community resources, meetings, etc. - with proof of 100/300 liability insurance coverage - is required.

• Staff in driving positions must be able to meet agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire.

• Ability to work flexible hours to accommodate client schedules, which may include evening hours.

• This position does have regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health).

• Ability to exercise ethical, sound independent judgment and discretion; and handle sensitive data with strict confidentiality.

• Ability to pass the test to become a certified CANS assessor.

• Previous experience working in a human services agency is a plus!

• Proficiency in various computer applications: Microsoft Office Suite; Google Business Workspace Suite; and use secure Internet practices.

• Qualities of positivity, flexibility and adaptability; A professional record of integrity, proven reliability and dependability.

• Outstanding interpersonal and communication skills; Capable of building strong working relationships with regulatory bodies.

• Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.

• A kind, warm and caring mindset; Capable of exhibiting compassion and understanding for clients/children in crisis.

• Have a professional record of integrity, proven reliability and dependability; with qualities of positivity, flexibility and adaptability.

• Be willing and able to work in close proximity with the clients we serve.

• Ability to pass required pre-employment background checks, to including CBC fingerprinting, is required.

  Some Duties & Responsibilities include:

• Maintaining a caseload of 10-12 enrolled members and their families.

• Developing Care Teams for enrolled members.

• Developing individualized Crisis and Safety plans.

• Facilitating Child and Family Team Meetings (CFTM).

• Connecting members and families to resources.

• Teach and support the member and family to learn and use necessary skills to develop their own plans, access their own resources, and to be as independent as possible.

• Understand and employ the 10 Principles of High-Fidelity Wraparound.

• Ensure all the requisite number of billable health home core services and face-to-face contacts are made during the month for all enrolled members.

• Document essential components of the Wraparound planning process in the member’s electronic health record.

• Comply with timelines for the completion of the assessments, development of the member’s Plan of Care and the scheduling of the initial and ongoing interdisciplinary team meetings.

• Conduct comprehensive discharge planning with all members exiting the program.

• Participate in monthly Quality Assurance meetings.

• Provide transitional care and support when a member is discharged from an Emergency Department or Inpatient setting.

• Document the delivery of billable Health Home core services and all other case-related contacts in the contracted health home’s EHR.

• Complete all mandated trainings and regulatory requirements of the NYS Health Home Care Management Program (Community Outreach & Care Coordination).

• Additional position-related duties assigned by the Supervisor.

  What We Offer You*:

• Competitive Pay with an Excellent Benefits Package

• Health Insurance options*: Medical, Dental and Vision

• $600 Well-being Reimbursement Benefit*

• Generous Combined Leave Time (CLT) and Paid Holidays*!

• $500 Employee Referral Bonus*

• We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*

• Pension Plan with Generous Agency Contribution*

• 403b Retirement Savings Plan*

• Life Insurance* – Automatic Benefit at no cost to employee

• Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate

• Tuition Reimbursement*

• Travel/ Mileage Reimbursement*

• Professional Development & Career Growth Opportunities

• The Comfort of a Business Casual Environment

• Our Commitment to Diversity, Equity, Inclusion & Belonging.

  *To qualify, certain conditions may apply

  EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

  Background Checks : We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!