Position Summary

Rooted in History, Planting Seeds for the Future- Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farmingand a dynamic mix of businesses that support its mission.Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retailand production of our own branded lavender body products, artisan food productsand distilled spirits. While stillrun by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Los Poblanos is looking for a reliable and motivated Bell Attendantto welcome our guests to our property in a friendly and courteous manner at all times.

Position type: Part-time or Full-time, non-exempt

Duties and Responsibilities

• Act as an ambassador for the property, the Village of Los Ranchos, and Albuquerque
• Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Assisting with general guest service tasks such as delivering items to guest rooms, responding to guest requests, and addressing lost and found issues as required
• Escorting guests to their room while providing a property tour and brief history overview
• Maintain inventory, cleanliness, and maintenance of guest bicycles
• Maintain cleanliness and appearance of pool area and fitness center
• Assist with the set-up of special events and workshops hosted by the Inn
• Oversee and take care of guest arrivals, and departures, focusing on luggage delivery and pickup
• Maintaining a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
• Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
• May be required to assist additional departments within when needed such as housekeeping

Requirements

• Completion of High School Diploma
• Friendly, goal-oriented and outgoing with great people skills
• Previous experience in hospitality or customer service
• Able to give and carry out direction in a high activity and service-oriented environment
• Must be able to lift 50+ pounds and able to work outdoors in all weather conditions
• Ability to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
• Ability to move throughout the Los Poblanos property (will include standing, walking, kneeling, bending) for extended periods of time
• To perform the essential functions of this position, regular and consistent attendance is required
• Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
• Alcohol servers license

Preferred

• Additional language skills (Spanish) would be distinct advantage and benefit
• Interest in sustainability, food and New Mexico culture
• Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.