Meet the Team

Join our dynamic Customer Success team, where our mission is to help customers fully embrace Cisco technologies, ensuring they achieve maximum value and growth. We are dedicated to building strong relationships and driving success through collaboration and innovation.

Your Impact

As a Customer Success Manager, you will be pivotal in guiding customers to adopt and thrive with Cisco technologies, helping them reach their business and technical goals. This exciting role involves:

• Driving software utilization to ensure value realization, leading to customer renewals and business growth.

• Proactively managing renewal risks and facilitating workshops to track adoption progress and successful onboarding.

• Building strong relationships with customers to understand their challenges and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify valuable use cases.

• Acting as a technology advocate, offering feedback to Cisco’s product teams and staying updated on the latest technologies and industry trends.

• Mentoring customers to help them achieve their goals with Cisco technologies.

Minimum Qualifications

• Knowledge of a single technology architecture or equivalent certification such as CCIE.

• Experience developing software adoption plans across a technology portfolio.

• Experience building relationships with both technical and business stakeholders.

• Experience leading cross-functional virtual teams in a matrix organization.

• Familiarity with recurring revenue concepts, margin, and attrition.

Preferred Qualifications

• Strong communication and relationship-building skills.

• Strategic thinker with a proactive approach to problem-solving.

• Ability to work collaboratively in a team-oriented environment.

• Passion for driving customer success and satisfaction.

• Adaptability to changing priorities and situations.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.