Description

Who are we?

Ready to build Amazon's next $100B business? We're not just entering shipping—we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box—it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence. As we increase density and reach, we're revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon's own delivery capabilities—reducing costs and accelerating deliveries across our entire ecosystem.

What will you do? We're hiring a Senior Program Manager who will enhance our ability to deliver customer value with speed and predictability. Your mission is to create clear pathways for teams to rapidly transform customer needs into working solutions while maintaining transparency across our organization. You'll design and implement lightweight mechanisms for quarterly planning, goal-setting, and portfolio management that accelerate our ability to respond to customer feedback and market opportunities. You'll coordinate essential planning activities (Quarterly Planning, OP1/OP2, Portfolio Review Board, Entitlement Attribution) in ways that keep teams focused on customer outcomes rather than internal processes. You'll partner with product and engineering teams to establish consistent frameworks that drive accountability while preserving the creativity and autonomy that leads to customer delight. In this role, you'll balance the need for structured planning with the imperative to maintain customer obsession as we grow, ensuring we can deliver innovations with the speed and reliability our customers expect.

Who are you?

You're an experienced delivery practitioner who has successfully implemented effective frameworks that enable teams to rapidly deliver customer value across complex organizations. You understand that well-designed processes should accelerate customer-focused innovation rather than constrain it, and you have a proven track record of increasing delivery predictability without creating unnecessary bureaucracy. You have deep experience in program management or product operations, with demonstrated success in harmonizing planning processes while keeping customer outcomes at the center. You should be comfortable refining processes to focus more directly on customer impact, and introducing new approaches that deliver better results faster. As this role involves regular interaction with senior leadership, you can translate customer needs and delivery concepts into clear business terms. The ideal candidate has a history of improving cross-functional collaboration, increasing responsiveness to customer feedback, and creating organizational clarity in rapidly scaling environments. You're a thoughtful enabler who measures success by how effectively teams delight customers, maintaining the right balance between structure and innovation.

Key job responsibilities

Strategic Planning & Coordination

• Design and execute our Quarterly Planning process, ensuring alignment between customer needs and team-level execution

• Coordinate OP1/OP2 (yearly operational planning) processes, creating frameworks that connect customer-focused goals with resource allocation and technical roadmaps

• Establish and refine goal-setting mechanisms that drive clarity, accountability, and measurable customer outcomes across the organization

• Create lightweight yet effective portfolio management approaches that enable senior leadership to make informed decisions

Portfolio Management & Visibility

• Lead the Portfolio Review Board process, providing bi-weekly visibility into at-risk projects, emerging issues, and cross-team dependencies

• Develop standardized reporting mechanisms that surface the right customer and delivery information to the right stakeholders at the right time

• Drive data-driven portfolio decisions that optimize for both immediate customer impact and long-term strategic objectives

• Identify and mitigate execution risks before they impact customer delivery timelines or business outcomes

Process Excellence & Enablement

• Design and maintain lightweight product backlog management and Asana organization processes that enhance team productivity and customer focus

• Create clear documentation and training materials that enable consistent application of customer-centric planning processes across teams

• Continuously improve planning mechanisms based on team feedback, customer insights, and evolving business needs

• Remove barriers that slow customer-focused delivery while maintaining appropriate governance

Resource Management & Forecasting

• Lead Entitlement Attribution Coordination, ensuring consistent calculation and forecasting of resource utilization across customer-facing initiatives

• Develop standardized approaches for tracking and projecting delivery glidepaths that enable accurate capacity planning

• Partner with finance and leadership to align resource allocations with customer priorities and growth objectives

• Identify opportunities to optimize resource utilization and eliminate inefficiencies across the portfolio

Stakeholder Management & Communication

• Facilitate cross-functional meetings that drive alignment and decision-making around customer priorities

• Create clear, concise updates that keep leadership informed of progress, risks, and opportunities

• Build strong partnerships with product, engineering, and operations leaders to ensure planning processes support customer-focused delivery

• Represent program management perspective in strategic planning and business decisions

Basic Qualifications

• 7+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 7+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

Preferred Qualifications

• 7+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.