Job Information
Omni Hotels Resort Experience Planner in Asheville, North Carolina
Location
Grove Park Inn
The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.
Job Description
The Resort Experience Planner will be responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.
Responsibilities
Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property
Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)
Up-sell room types to maximize hotel average daily rate
Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
Implement Moments of Service (MOS) on every call
Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications
Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
Post advance deposits and route billing of activity reservations (when applicable)
Process activity confirmation
Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
Other duties as may be assigned by management
Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)
Respond to guest requests for Experience Planner services in a timely manner
Email relevant correspondence with appropriate departments
Make detailed reservation notes in reservation to ensure accuracy
Qualifications
Experience with sales is required. Hotel or resort experience highly preferred.
Previous hotel experience in a Reservations or Front Office environment is preferred.
Strong keyboard skills preferred.
Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
Ability to learn and master multiple software systems required.
Strong working knowledge of Microsoft Excel.
Must be organized with the ability to handle multiple tasks.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .”
Job LocationsUS-NC-Asheville
Posted Date2 weeks ago(6/24/2024 2:23 PM)
Requisition ID 2024-111571
of Openings 1
Category (Portal Searching) Reservations