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Community Health Worker (Transportation Focus) - Primary Care Anywhere (Field-based Role)

Introductory Description

Humana's Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 250 centers serving over 250,000 patients. As a payor-agnostic, wholly owned subsidiary of Humana, our teams put the unique needs of seniors at the center of everything we do. We offer a team-based care model supporting patients' physical, emotional, and social wellbeing.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

This is a unique opportunity to directly connect with patients on the barriers most affecting their ability to engage in the care they need, and subsequently work to find solutions that positively impact their quality of life. We are looking for individuals who are:

• Dedicated to serving at risk populations most in need of additional supports

• Creative problem solvers

• Enthusiastic about working in a fast paced and developing market

Job Summary

Working within an interdisciplinary care team, the Community Health Worker is responsible for proactively engaging patients identified as high-risk and implementing targeted interventions to address transportation needs and increase access to care.

This role requires an understanding of how socioeconomic stressors can impact ability to engage in healthcare and subsequent health outcomes. Experience will ideally include prior work with patients with behavioral health diagnoses, as well as in navigating local community-based resources and benefit applications.

This role has a mobile presence, involving travel to patients' homes, treatment facilities and community-based settings, and assigned care teams to facilitate and foster connections.

Major Duties and Responsibilities

• Develop a holistic view of Social Determinants of Health related specifically to patient transportation needs

• Identify existing barriers related to transportation and leverage available resources and support.

• Support care planning and subsequent action steps related to transportation related needs, coordinating plan of care with interdisciplinary team

• Serve as liaison between the patient and direct care providers, assisting in navigating both internal and external systems (i.e. treatment centers and specialists)

• Refer patient to necessary services and supports related to transportation and navigation of application for benefits including, Medicaid, HCBS, working to reduce costs associated with transportation

• Perform all other duties and responsibilities as required

Organizational Responsibilities

• Participate in interdisciplinary review of and coordination around complex patients

• Maintain patient confidentiality in accordance with HIPAA

• Document patient encounters in medical record system in a timely manner

• Follow general policies related to fire safety, infection control and attendance

Use your skills to make an impact

Required Qualifications

• High School Diploma or equivalent

• Community Health Worker certification, or willingness to complete within one year

• Minimum of 2 years of experience working in human services and navigating community-based resources, especially around transportation

Preferred Qualifications

• Bachelor's Degree in applicable discipline

• Familiarity with state Medicaid guidelines and application processes

• Experience working with patients with behavioral health conditions and substance use disorders

• Prior experience conducting home visits and knowledge of field safety practices

• Training as an LPN or LVN

• Training as an EMT or paramedic

• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations and assistance

Skills/Abilities/Competencies Required

• Ability to multi-task in a fast-paced work environment

• Flexibility to fluidly transition and adjust in an evolving role

• Excellent organizational skills

• Advanced oral and written communication skills

• Strong interpersonal and relationship building skills

• Compassion and desire to advocate for patient needs

• Critical thinking and problem-solving capabilities

Working Conditions

This role has a mobile presence, involving travel to patients' homes, treatment facilities and community-based settings, and assigned clinics to facilitate connections.

Workstyle: Combination in clinic and field, local travel to meet with patients

Location: Greater Atlanta including Cherokee, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson, Jasper, Newton, Paulding, Rockdale, Spalding, Walton Counties

Hours: Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM, over-time may be requested to meet business needs.

Tuberculosis (TB) screening : This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Driver's License, Reliable Transportation, Insurance This role is part of Humana's Driver safety program and therefore requires an individual to have:

• Required to have a valid driver's license.

• Position will be subjected to motor vehicle record monitoring.

• Required to maintain auto insurance with the limits below per our policy:

Associates are expected to maintain personal vehicle liability insurance. Associates must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$47,700 - $65,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources