How you'll help us Keep Climbing (overview & key responsibilities)

Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the customer experience. To achieve this goal, we need to ensure Delta makes the right products available at the right price points to its customers (“Availability”), while also enforcing our booking rules and policies (“Revenue Integrity”).

Enterprise Solutions’ (ES) Revenue Enablement team is seeking a Product Manager to work cross-functionally with Delta’s Commercial and IT teams. This role will involve becoming a subject matter expert in the Availability and Revenue Integrity spaces, as well as driving innovation in multiple of Delta’s core commercial systems, including:

Inventory Availability

Airline Partner Availability

Booking Policy Enforcement

Overbooking Rules Management

Waiver Rules Management

Responsibilities:

• Understand and improve the systems-side of how Deltacustomers book and ticket their travel

• Set the vision and roadmap to best protect Delta’srevenue against booking fraud

• Protect Delta’s revenue by ensuring tickets are booked inline with Delta’s policies

• Investigate and resolve issues in the Availability andRevenue Integrity space

• Collaborate with data scientists, IT, and relevantstakeholders across the enterprise to develop and implement scalable solutionsfor Delta

• Ensure reliability of the systems and processes withinthe Availability and Revenue Integrity scopes to support Delta’s 24/7 operations

What you need to succeed (minimum qualifications)

• Intellectually curious, highly motivated, and willing to challenge the status quo

• Can cut through ambiguity, identify solutions, and deliver results in a fast-paced environment

• Ability to build good connections within Delta’s commercial and IT departments, as well as with external vendors

• Experience learning and improving diverse and complicated business processes

• Ability to develop and own technical solutions in collaboration with data scientists and IT, from ideation to implementation

• Excellent written and verbal skills and ability to communicate effectively with all levels of Delta’s organization

• Strong analytical and data skills

• Must be performing satisfactorily in current position

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Working knowledge of airlines, RM tools, processes, and data is strongly preferred

• Experience managing multiple projects with limited supervision and making well-informed priority tradeoffs

• Ability to work well with and rally diverse teams around a goal

• Track record of delivering thoughtful solutions while meeting or exceeding deadlines

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.

• 401(k) with generous company contributions up to 9%.

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

• 10 paid holidays per calendar year.

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

• Non-birthing parents are eligible for 2-weeks of paid parental leave.

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

• Domestic and International space-available flight privileges for employees and eligible family members.

• Career development programs to achieve your long-term career goals.

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

• Recognition rewards and awards through the platform Unstoppable Together.

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here