Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel ,our Atlanta site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.

Your Role

Reporting the Sea Logistics Customer Care Manager you will support Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. You will serve as the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

• Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction

• Shipment Management Qualification and entry of Customer orders into Operational process

• Complaint Management

• Support Customer Development & Maintenance

• Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience

• Profit Maximization – avoid additional costs & expenses due to internal service failure

• Financial Excellence & Development

• Quotation Management: Qualification of Customer inquiries, provide KN quotations andupdates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)

• Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG

• Customer onboarding: Inclusion and transfer of customer requirements into KN systems (Business & Customer profile)

• Customer Data Management: Maintenance and integration of customer data in the KN Systems

• Customer Relationship Management: Knowledge Exchange with Sales

• Establishing and building Customer relationships (Sales support)

• Reporting(refining and reviewing Customer requested reports generated from KN Systems)

• Care & follow up on first orders & document Customer Feedback

Your Skills and Experiences

• 2 years' relevant experience in Sea Logistics.

• 2 years' relevant experience in Customer Service.

• Good working knowledge of domestic and international geography including countries, major cities, seaport.

• Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.

• You have the ability to travel for business purposes

• You have the ability to work in office 5 days per week

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.