Overview

Be the Welcoming Face of Healthcare in Auburn! Join Clinic as a Patient Access Representative

Are you a friendly, detail-oriented, and compassionate individual looking for a rewarding career in healthcare? Do you enjoy helping others and thrive in a fast-paced environment? If so, we invite you to join our team at our Primary Care Clinic in Auburn, WA as a Patient Access Representative!

Responsibilities

About the Role:

As a Patient Access Representative, you will be the first point of contact for our patients, playing a vital role in creating a positive and efficient experience. You will be responsible for a variety of administrative tasks related to patient intake, ensuring our patients receive the care they need with ease and understanding.

Your responsibilities will include:

• Greeting and Registering Patients: Warmly welcoming patients, verifying demographic and insurance information, and ensuring all necessary paperwork is completed accurately.

• Managing Patient Accounts: Collecting co-pays, co-insurance, and outstanding balances, processing payments, and reconciling daily transactions.

• Navigating Insurance: Verifying insurance eligibility, obtaining necessary referrals and pre-authorizations for tests and procedures, and answering patient questions about their coverage.

• Scheduling Appointments : Efficiently scheduling appointments, coordinating referrals, and managing appointment confirmations and cancellations.

• Providing Exceptional Customer Service: Answering patient inquiries with empathy and professionalism, resolving issues, and ensuring a positive and supportive experience for every patient.

Qualifications

What You'll Bring:

• Experience: One year of customer service experience is required; two years preferred. Healthcare or Call Center experience is highly desirable!

Why Join Our Clinic in Auburn?

• Make a Difference: Contribute to the health and well-being of our community.

• Supportive Team: Be part of a close-knit and supportive team of healthcare professionals.

• Career Growth: We offer opportunities for professional development and advancement.

• Competitive Benefits: We provide a comprehensive benefits package, including medical, dental, vision, and retirement plans.

• Convenient Location: Our clinic is conveniently located in Auburn, WA.

Pay Range

$21.09 - $27.32 /hour

We are an equal opportunity/affirmative action employer.