Description Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision:To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities.

The Operations Services Coordinator is responsible for a variety of technical, administrative, and clerical duties associated with the administration of the Department of Human Services. The position assists the Operations Systems and Security Supervisor with establishing and terminating of needed system/database access for new employees, tracking and managing employee telephone equipment and set up, inventory of Human Services' equipment and state and local system/database password resets. Duties DUTIES: * Acts as County Security Administrator to manage State Portal accounts and to submit password reset request for other State Systems including Trails, CFMS, EBT, DOLE, Mainframe and DMV. * Administers Human Services accounts in other systems, such as Genogram Analytics, Equifax, The Work Number, Systematic Alien Verification for Entitlements (SAVE), Integrated Colorado Courts E-Filing System (ICCES), Accurint and Experian. * Administers Human Services Verizon and AT&T accounts, manages wireless devices on account, and assigns appropriate data plans and services to Human Services employees. * Works with the Operations Systems and Security Supervisor to activate and disseminate temporary badges to Human Services employees, contractors and volunteers. * Assists with the maintaining of the confidential database of inventory of computer and wireless data equipment inventory for both CentrePoint and Arapahoe Plaza Human Services locations. * Researches various computer systems including CBMS, CHATS, and Trails to develop and manage monthly sample lists for the internal Quality Assurance reviewers. * Tracks and manages various reports such as the Outlook distribution list, no login report, 60 day inactivity report and roster lists for various divisions within the Department of Human Services. Arapahoe County Position Description: Operations Services Coordinator, Page 2 of 3 * Acts as a backup for the Director's Office Receptionist and Executive Assistant. This includes, answering calls to the Director's office, assisting with citizen complaints, scheduling meetings, and general administrative tasks as required.

REQUIREMENTS: Skills and Abilities: * Proficiency in Microsoft applications (WORD, Excel, Outlook, etc.) and ability to learn various computer software applications (internal and exter * Ability to prepare a variety of reports and correspondence and perform routine office functions independently. * Ability to effectively complete work in a timely manner despite tight deadlines, high volume of work, constant/frequent interruptions and dealing with angry, upset, or frustrated individuals. * Ability to research, organize and prioritize the workloa through sound decision and judgement. * Ability to establish and maintain a professional working relationship and effectively communicate both verbally and in writing with agency staff, outside agencies and vendors. * Ability to work independently or in a team environment. * Ability to maintain strict confidentiality. * Previous government/Human Services experience is preferred.

Behavioral Competencies: * Communicates in an open, candid and consistent manner. * Explains concepts and procedures clearly and completely while maintaining attention and interest. * Delivers information effectively and timely in a variety of formats and settings including presentations, memos, analytical reports, and decision documents. * Conscientious, thorough, accurate and reliable when performing and completing job tasks. * Seeks involvement from diverse perspectives and areas of the department and/or county to solve problems. Requirements Education and Experience: * Associate's Degree in Business, Office Management or related field * At least 3 years of relevant experience with office systems management or administrative duties and client relations; or * A combination of education and experience totaling five (5) years. * Experience working in Human Services is preferred. Supplemental Information Pre-Employment Additional Requirements: