Description:

JOB OVERVIEW:

The BarGeneral Manager is responsible forallaspects of the outlet witha focus onthe vibe,service, and hospitality provided. The GM oversees leading a team of employees tocreate a warm, engaging and exciting social sceneduring all hours ofoperationwhile running aprofitableoutlet.This positionalsocontrolsthequality of all service and products provided by theoutlet and continually challenge the team toimprove and create an environmentthat fosters creativity, free thinking,and intelligentdecision-making.

REPORTS TO:

Food & Beverage Director

SUPERVISES:

OutletStaff

KEY RELATIONSHIPS :

Internal:

Department Managers,F&BDepartment, Executive Committee,Accounting, HR,GuestRelations, Events,Engineering,Housekeeping, VPFoodandBeverage,SVPOperations

External:

Hotelguests/visitors,vendors

WORK AREA:

OutletcurrentlynamedEquipmentRoom

Qualifications:

QUALIFICATIONS AND REQUIREMENTS:

Essential:

• ExertphysicaleffortinworkingwithinaF&Boutletenvironment

• Endurevariousphysicalmovementsthroughouttheworkareas

• Abletostandfor10-12hoursthroughoutworkshift

• Satisfactorilycommunicatewith guests, managementand co-workers to their understanding in order to ensure effective communication

• Understanding:Ability to read, comprehend and carry out instructions according to establishedprocedures

• Comprehension:FluentintheEnglishlanguage

• Organizational Skills:

• Workefficiently,utilizemulti-tasking,prioritizetasks

• Hygiene andSanitation: Adherence touniform,groomingandpersonalhygiene standards and expectations per Standard of Operating Procedures

• Punctuality:Adherencetopostedscheduleandarrivaltime andattendanceatmandatorymeetings

• Responsibility:PersonalcomportmentinlinewithBunkhousepolicies,standards,andexpectations

• Abletoperformjobwithattentiontodetail,speed,andaccuracy

• Canprioritizeandorganize

• Abletounderstand guests'

• Abletoworkcohesivelywithco-workersasapartofateamorindependentlywithminimalsupervision

• Abletomaintainconfidentialityofguestinformation andpertinenthotel

• Possessleadership,teambuilding,andimplementationskills

• Possessappropriate knowledge oflocalliquorlawsto conductlegalbusiness

Desirable:

• Multi-lingual

• Collegedegree

• 7years of experience inmanagement of highvolume and world-class quality outlet/lounge

ESSENTIAL Joe FUNCTIONS AND RESPONSIBILITIES :

• BuildingtheBusiness&GuestBase/Loyalty

• Responsible for workingwiththemanagement team toincrease guest counts and todevelop a loyal guest base

• Keepfocusedontheimportanceofmakingdecisionswiththebestinterestoftheguest,theemployees and the ownership inmind

• Bethefaceofthevenuetowelcomeloyalguestsandcontinuetobuildtheguestloyalty

• WorkcloselywithBreakawayRecordstoensurethemusicalvibeofthespace isalwaysonpoint.

• Ensure that the priorities ofthe business are maintained atalltimes,a first-classcocktail program being consistently executed both initially and over time.

• Work withtheteam to ensure training onthe concept as wellas understanding the music in order that they can conversewith and educate the guests as required.

• Take anactiveroleindeveloping andprogrammingofspecialpartiesandevents

• Beingpresent duringservicehourstoensure100%guestsatisfaction

• Responsible for working with the team to maximize sales and optimize profits through the managementoflabor,food&beverage costsandother operational expenses aswellasrevenuegeneration

Leadership

• Maintaincomplete knowledgeofandcomply withthecompany visionstatement,allproperty managementsystems and departmental policies/serviceprocedures/standards

• Possess ahighlevelofinitiativeanddriveto dowhatever isnecessary tobuildandruna successful operation

• Responsiblefor creatingand maintaininganupbeat,productiveandeducationalenvironment

• Work with management to create a team atmosphere amongst the staff, which isfun,lively and casual, yet professional

• Ensure that the weekly schedule isproduced ina timely and effective manner and inline with the demands of the business

• Facilitate weekly outlet meetings to discuss the business and role ofthe team inthe building of the business

• Providefeedbackanddirection tothemiddlemanagerssoastocontinuetheirdevelopmentthroughthecompanyapprovedsuccessionplan

• Monitortheserviceperiodsincludingqualityoftheentertainmentandroomenergy

Recruiting & Hiring

• Establishes and maintainsappropriate staffinglevels and remainingabreast ofanychanges which may impact staffing needs

• Oversees and participates in the recruiting and hiring of high-quality employees, includingmanagers

Training & Development

• Responsibleformenu developmentandcocktail program ensuringtheprogram isfresh andhas positive impact on beverage cost and therefore financial results.

• Ensure allservers, bartenders and host staffare consistently projecting anextraordinary image based on impeccable grooming, uniform standards and hospitable attitude

• Establishes a system whereby allemployees arethoroughly trained inissues pertaining to theirposition

• Work with outlet managers toprovide ongoing training of product knowledge, hospitality expectations, cycle andstandards ofservice tothe Front oftheHouse through pre-meals and additional meetings as necessary

• Monitorandmaintaincleanliness,sanitationandorganizationofassignedworkareas

• Team Development

• Responsible forcontinually assessingthe statusofthe current team,developing actionplansto address the developmental issues of each team member and following through on each team member's progress

• Responsible for workingthe rest ofthe management teamto maximize sales andoptimize profits through the management of labor costs and other operational expenses

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt and is subject to overtime in accordance with Federal and State Regulations.

Primary Location: US-TX-Austin

Organization: Equipment Room

Pay Basis: Yearly

Job Level: Full-time

Job: Food and Beverage

Req ID: AUS008894

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.