Operations Communication Specialist

Salary

$60,987.00 - $98,313.00 Annually

Location

Baltimore City

Job Type

Full Time

Job Number

2586-MTA-COMMSPEC-02/25-MA

Department

Maryland Transit Administration

Opening Date

03/20/2025

Closing Date

4/3/2025 11:59 PM Eastern

• Description

• Benefits

Description

MARYLAND TRANSIT ADMINISTRATION

Operations Communication Specialist (Administrator I) (2586)

Career Service

Open to all qualified applicants

ACCEPTING ON-LINE APPLICATIONS ONLY

Bilingual applicants are encouraged to apply

Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team!

The Maryland Transit Administration (MTA) is recruiting for an Operations Communication Specialist. The main purpose of the position is to provide support to the various control centers by receiving, processing, coordinating, and notifying MTA customers and Operations Management of service delays and disruptions via e-news alerts, MTA webpage, station announcements, and hyperalert (internal notifications). The Operations Communication Specialist will monitor various systems in the Control Center for conditions which could affect MTA service, including traffic monitoring via city traffic cameras, to be proactive in identifying potential service issues for Bus Operations; group calls for notification to all bus lines; and use of the Automatic Vehicle Locator (AVL) system to identify bus locations. The Operations Communication Specialist uses Public Address (PA) systems at Metro Subway Link and Light Rail Link stations to notify customers of service delays, will also post this information on MTA’s Internet and notify the MTA administration and operational staff about any service incidents due to accidents, mechanical issues/outages, and other delays that affect normal service. Additionally, the Operations Communication Specialist will be responsible for dispatching general service updates and other information received from the Control Centers for Bus, Light Rail Link, and Metro Subway Link through various communication channels, with the use of radio, phone, and computers, in a professional and courteous manner.

This position has been identified as critical to mission essential functions. The Operations Control Center is a 24/7 environment, and the person hired for this position may be required to work overnight. Weekends and holidays are a must. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

The current vacancy is located at the Maryland Transit Administration (MTA) in Baltimore, Maryland.

The current work schedule hours vary on a 24-hour shift.

Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience in administrative staff or professional work. **Two (2) years of administrative or professional customer service experience that includes dispatching or delivering important information to the general public.

*This statement contains a Selective Qualification, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or bona-fide occupational qualifications (i.e., knowledge, skills or abilities).

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university.

3. Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.

Licenses & Certifications

N/A

Additional Information

To Apply:

You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

Note:

Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/ .

Reasonable accommodation for persons with disabilities will be provided as requested.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

TTY call 711

TTY Users May Also Call Their Telecommunications Relay Service

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date: TBD

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

Employer

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

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