Job Title: Walk-In Services Intern (Summer 2025)

Employment Category: Internship

Employment Type: Volunteer

Open to Expatriates: No

Location: Baltimore, Maryland

Job Description

Scope of Work

Refugee walk-in services interns will assist IRC’s walk-in team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The walk-in team is the first point of contact for newcomers and offers support, guidance and ongoing orientation up to five years after arrival. Interns will work directly with individual clients and families to assist with clients’ navigating walk-in services.

Reports To

Walk-In Casework Coordinator or Walk-In Caseworker

Learning Objectives

• Gain an understanding of the U.S. refugee resettlement process and services available to clients in Baltimore.

• Learn how to effectively facilitate and advocate for clients’ access to timely and responsive medical care and supportive services.

• Learn how to identify, adapt and create appropriate health educational resources and services for global clients.

Responsibilities

• Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.

• Learn about strategies for effective, holistic case management.

• Develop resourcefulness and problem-solving skills to work independently in different situational contexts.

• Learn to communicate effectively in a global context.

Position Details

• IN-PERSON: Summer 2025 internships will be in-person. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area.

• DATES:Internships start with a required in-person orientation on Monday, June 2nd, 2025 (approx. 9:30 AM – 3 PM) at the IRC Baltimore office. Regular weekly hours start the week of June 2nd, 2025, and will continue through August 22nd, 2025 (12 total weeks).

• HOURS:Internships require a minimum of 15 hours per week for 12 weeks. Interns should be able to come to the office at least 1 day per week. The Walk-In services team requires a full 7.5 hour day on either Monday or Fridays.

• LAPTOP:Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.

• REIMBURSEMENT:Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Summer 2025 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office).

Application Process

• DUE DATE: apply online at www.rescue.org/careers by 11:59 PM ET on Sunday, April 20th.

• INTERVIEWS:Applicants selected for interviews will be contacted to schedule interviews between April 21st – May 5th, 2025. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately May 7th and May 8th , 2025.

• OFFERS:Applicants who have interviewed for positions can expect to receive a decision no later than May 19th, 2025. Confirmations will be due at the latest by May 23rd, 2025.

  Qualifications

• Prior experience and interest working with refugees and immigrants preferred.

  • Prior experience and interest in case management or social work preferred.

• Ability to work independently and as a team member in a fast-paced and global environment.

• Flexible and reliable, with outstanding attention to detail.

• Strong problem-solving skills.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).

• Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired. - Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.