You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence.

Your Role

You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth.

Your Responsibilities

• To take lead in monitoring + driving sales activities.

• To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.

• To conduct regular reviews of sales leads + customer portfolios with key stakeholders.

• To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.

• To provide CCL team the customer’s feedback + support on resolutions as required.

• To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).

• To maintain + update relevant customer information on internal systems.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

• Minimum 8-10 years of work experience in sales, particularly in the freight forwarding industry.

• Strong customer service skills to build and maintain client relationships.

• Excellent communication and team player skills, professional selling and problem-solving abilities and computer literacy.

• Ability to work well within a team and support colleagues as needed.

Good Reasons to Join

s an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.