Position:

Customer Experience Specialist

Job Description:

What You will Be Doing

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Load orders into the system accurately and efficiently.

• Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.

• Maintain efficiencies in corporate operational processes and procedures.

• Serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.

• Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.

• Notify customers of related price changes.

• Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.

• Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.

• Handle local expediting and assist global opportunities through local escalation.

• Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.

• Work closely with other departments to ensure a seamless customer experience.

• Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.

• Act as a liaison between the sales team and Infosys to perform root cause analysis and provide more complex problem-solving.

What We Are Looking For

• Minimum 3 years of relevant experience in Electronic Component Industry.

• Demonstrates strong business analysis.

• Well versed in MS Excel (work on multiple spreadsheets), Power BI, analytics.

• Acceptance to work on all National and Public holidays.

• Immediate joiner Preferred.

What's In It For You

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Insurance

• Life Insurance

• Paid Time Off

• 5-Day Work Week

• Growth Opportunities

• On-site Café with Catering Option for Busy Lifestyles

• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https://careers.arrow.com/us/en

Location:

IN-KA-Bangalore, India (Trifecta Adatto) Converge

Time Type:

Full time

Job Category:

Business Support

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.