Requisition ID: 63635

ABOUT WHIRLPOOL CORPORATION

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Field Service (Commission) team performs emergency repair, preventative maintenance and installation on a 24/7 on-call basis with regional responsibility for electrical and/or mechanical equipment and systems. Performs on-site preventative maintenance, routine repair, and calibration after installation. Provides technical support and training to customers on operational or maintenance aspects of system equipment.

Your responsibilities will include

Responsible for to deliver the overall KPI (Both Service and Revenue)

VOC Management

SE Management

Trade Partner Management

Market Visits

Audits and reviews with the team (Timely)

DSC Productivity Management

Vendor Bill Processing

TL/SE Performance Review and evaluation

Hiring process for DSC (will have a say in technical round)

DSC Infrastructure management/maintenance

Timely settlement of cash and spares

DSC Complaince review

Product Quality Feedback

Responsible to mentor and develop down the line team

Capacity Planning and call Forecasting

Opening and closing of DSC premise

Minimum requirements

Minimum 10+ years of experience in Field Service and DSC Operations preferably from Appliances/Electronics/Consumer Durable industry

Open for Bangalore Location

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.