You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key

objectives.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the FieldSales + Operational Care Center (OCC).

• To establish + strengthen operational relation to customer contact(s) through engaging interactions,regular care visits + pro-active advisory + consulting to drive customer excellence.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guidingprinciple in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily businessdevelopment + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

• To prepare, review + refine customer reports.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

Your Skills and Experiences

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.