Location: Batavia, NY Category: Student (must be currently registered) Posted On: Wed Jun 26 2024 Job Description:

GENERAL FUNCTIONS

This position will focus on student retention through outreach efforts. The student will be asked to interact via phone calls, mailings, virtual events, and discussions in virtual community spaces. This position may also work with digital video and VR content, special projects, and routine office functions.

SPECIFIC RESPONSIBILITIES

The following are typical responsibilities associated with this position. The specific responsibilities may vary and will be assigned accordingly by the supervisor.

• Make phone calls and assist with mailings to new online students

• Assist with open house/orientation activities, both virtually and in-person

• Monitor and participate in Online Learning virtual student communities

• Assist students with Brightspace, Microsoft 365, and college email use

• Optionally, assist in the development of Online Learning content videos and VR spaces

• Assist Online Learning staff with various projects

  Job Requirements:

SKILLS REQUIRED

• Customer service-oriented with excellent phone communication skills

• Friendly online persona and willingness to interact in virtual spaces

• Familiarity with Microsoft Word, Excel, and PowerPoint

• Experience with video and VR creation/editing is a plus, but not required

• Willing to learn about online courses and how they differ from in-person

• Dependable, professional, and organized

• Proud and enthusiastic GCC student with a positive attitude

Equipment Used:

Phone, copier, computer and video recording suite.

Additional Information:

Work Schedule / Availability: Will work around the student's class schedule.

Contact Information: If you have questions about the position, contact Flo Nolan, at fmnolan@genesee.edu or (585) 345-6969.

Students with or without Federal Work Study are encouraged to apply.