About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Technical Support Specialist

Location: Belgrade, Serbia

Grade: 08

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Provides direct/remote resolution support through assessing root cause of problems and informs customers on steps to resolve problems

• Manage incoming service requests in a timely, efficient, and effective way.

• Plan, prioritize, assign, and monitor all open requests, ensuring the prompt delivery of service to meet our contractual terms and conditions.

• May provide service to critical customer accounts or enhanced/ premium service accounts.

• Daily monitoring of work queue during assigned hours or shift.

• Provides continuous feedback on process improvements to increase remote resolve impact via increased efficiency and more targeted screening practices.

• Address questions asked by customers and is able to proactively seek information and/or escalate when needed to ensure accurate and timely response.

• Perform other corresponding duties and tasks in accordance with their qualifications, as directed by Employer.

• Deliver on predefined priorities and ensure SLAs are achieved.

  BASIC QUALIFICATIONS:

• Basic technical knowledge of hardware and software

• Basic aptitude in Microsoft OS and Office suite

• English - proficient spoken and written knowledge

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Strong analytical and problem-solving skills.

  PREFERRED QUALIFICATIONS:

• Knowledge and understanding of NCR products and services.

• Previous experience working in FSC, Help Desk or Logistics

• NCR Global – POS Systems, Payment Solutions

• Advanced computer skills in Microsoft Office Suite and web applications.

• Knowledge of learning and development field.

• Demonstrate experience presenting to small and large groups in a complex and highly diverse workplace.

• Excellent oral and written communication skills.

• Ability to research, extract, analyze, and manipulate data with minimal supervision and communicate results proactively.

• Superior attention to detail and organization skills.

• Strong assessment skills for both individual and organizations

• Ability to multitask, shifting between multiple priorities and tasks with a high degree of accuracy.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.