Description

Job Title: Program Manager, DSP

Position Overview:

Here at Amazon, we're seeking for an experienced Program Manager to lead the DA Experience and Advocacy charter for IN DSP/EDSP program In this role, an experienced program manager will work with different stakeholder to track program status and drive the end-to-end launch of an innovative sorting technologies that enhances delivery associate experience.

Required Qualifications:

• Bachelor's degree in Engineering, Operations Management, or related field

• 5+ years of program management experience in operations or technology implementation

• 3+ years in last mile program/ops

• Strong track record of leading large-scale transformation projects

• Experience in large scale project management and E2E integration.

• Excellent stakeholder management and communication skills

Preferred Qualifications:

• MBA or Master's degree

• Experience with multi-year change management projects across last mile

• Knowledge of Indian logistics landscape

• Experience in process improvement methodologies (Six Sigma, Lean)

Key job responsibilities

Key Responsibilities:

• Own the complete DA Experience and Advocacy charter for IN DSP/EDSP programs.

• Work with ER, Legal, PR other cross functional teams to identify and address papercuts, build standard operating procedures, conduct UATs and design first time right solutions.

• Drive change management, training programs for associates to improve adoption

• Benchmark internally and externally to identify and adopt best practices.

• Coordinate with global teams to leverage best practices and learnings from other regions to horizontally expand best practices.

• Program manage end to end efforts across multiple functions to ensure readiness

• Work with product, ACES and Ops leaders to design and execute solves for India in line with worldwide parity and industry leading offering.

A day in the life

Our ideal Program Manager is one who enjoys discovering and solving complicated problems, can quickly learn complex systems, likes to work with numbers, and takes pride in organizing and communicating his work. You will be understanding delivery associate pain points, identifying solves, tracking adoption and working on improving the communication.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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