IT Support Analyst - 1209024200

DESCRIPTION/RESPONSIBILITIES: IT Support Analyst

Company: ABARTA Coca-Cola Beverages

Department: Service Desk

Job Location: 4900 Lehigh Valley, PA

Other Potential Locations: Lehigh Valley

We are actively seeking enthusiastic team players who want to work with the world's most trusted and iconic brands.

Summary The IT Support Technician position is part of a team that provides first level onsite and remote technical assistance and support for ABARTA Coca-Cola distribution centers throughout the state of PA. This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop. This position is an onsite position and primarily based in Bethlehem, PA will require regular travel throughout Western/Eastern PA to distribution centers. After hours and weekend work entailed on an as needed basis.

Responsibilities  * Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).  * Provide Level 2 desktop field support directly onsite for client problem resolution.  * Managing helpdesk requests through the company helpdesk request system.  * Properly escalate unresolved helpdesk tickets/issues to the next level of support.  * Utilize software distribution tools and standard desktop support tools.  * Works with vendor support contacts to resolve technical problems.  * Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.  * Maintain assets, adding, deleting and updating, using an asset management tool.  * Support Warehouse handheld devices and bar code scanners.  * Support company mobile devices, IOS and Android.  * Support network printers.  * Project work as needed.  * Participate in On-Call rotation consisting of one week per month.  * Ability to lift 25-50 pounds  * Able to climba ladder up to 8 feet off the ground.

Qualifications  * Associates degree in IT or equivalent applicable experience.  * Experienced desk side support for end users.  * Excellent customer service skills, interpersonal skills, and telephone etiquette a must.  * Ability to travel to distribution centers throughout PA on an as needed basis.  * Intermediate knowledge of computer hardware and peripherals, installation, and repair.  * Experience troubleshooting basic network, hardware, software, and printer problems.  * Previous experience with Windows 7, 8, and 10 operating systems.  * Experience imaging and re-imaging Windows.  * Previous experience supporting Honeywell CT 40 and CK65 devices desired but not required

Additional Information ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

Nearest Major Market: Allentown

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity