Job title:

Senior Support Analyst

Your role:

This position gives you the opportunity to manage the deployment and customer satisfaction of IT solutions such as Advanced visualization (AV) and Artificial Intelligence (AI) for radiology, offered by the Philips Health IT division. These information management solutions help medical teams to better take care of millions of patients.

 Your main tasks are to 

• Install and configure CI IT solutions: Advanced visualization (AV) application server, Artificial Intelligence (AI).

• Perform software upgrades in version upgrade.

• Realize remote support of solutions, managing customer calls and acts to fix issues.

• Validate the prerequisites and deploy the technical solutions in accordance with the project schedule.

• Validation of the solutions proposed in pre-sales. Provide solutions to customers in the event of specific requests.

• Provide detailed technical documents for configurations and settings.

• You are the guarantor of the passage into production on the technical level of the installed solutions.

• Share user feedback, points of improvement and correction of the system with the Quality and Development teams.

• Review customer feedback to make recommendations for engineering changes, if any.

• Participate in project retrospectives to determine areas for future improvement.

• You will be a member of the Clinical Informatics business unit.

You interact with healthcare professionals mainly in Radiology as well as with hospital IT departments to integrate our AV/AI solution into the hospital clinical workflow. 

Position based at Philips Brazil headquarters in Blumenau.

• In return, we offer you to be a player in hospital transformation in LATAM supporting NA in order to continuously improve the quality of care provided to patients. You will evolve in a reactive work environment where your decisions will have a real impact on the understanding of our solutions and the patient journey at the hospital.

You will be involved in your development towards other functions within the group. 

You're the right fit if:

• Bachelor's, Master's or Engineering degree in Computer Science.

• Experience in IT deployment and/or IT-support (ideally in a hospital setting).

• Excellent IT skills, team spirit, interpersonal skills and pedagogy to provide the best service to our customers.

• Strong client, solution and result orientation.

• Fluent English mandatory. 

• Expert in medical IT, the candidate will have to master hospital workflows and the standards in force.

• Good skills in IT trouble shooting, logs analysis correlated to solution usages.

• Network: knowledge of hospital network as protocols and limitation

• Infrastructure: Windows servers, virtualization, Hyper-V, Vmware,

• SQL database

• Available to travel, throughout Brazil, NA or LATAM (15% travel to be expected)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.