O2C Sales Orders Team Lead

• Location: Bogotá

About the job

Sanofi Global Services Bogota Hub was established and joined the Sanofi Global Services Hub Network in 2022 to support Sanofi Americas region with best-in-class finance and human resources services with the addition of transversal expertise to manage complex projects and changes, as well as build continuous improvement, automation, and process enhancements. Our continuously growing team of talented Sanofians is developing and innovating to enhance Sanofi's services and contribute to the mission of chasing the miracles of science.

Our organization in Business Operations O2C is growing fast, and we're always looking for talented professionals to join our Order to Cash department. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!

Why join our team?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, second with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Business Operations have doubled in size and increased its scope.

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Main responsibilities:

The role of Order to Cash - Sales Orders Team Lead:

• Supervise Manage team that delivers the best service for sales orders management in line with SLA ensuring a positive customer experience

• Monitor KPIs (such as order cycle time, delivery lead time, zero touch order rate, Number of orders/order line per FTE, of incomplete sales orders etc), analyze and identify deviation compared to agreed targets

• Address operational issues and follow through to resolution in an effective and timely manner

• Manage stakeholders, both internal and external

• Coach Sales Orders analysts, team size is 8-12 FTE’s

• Drive continuous improvement initiatives

• Supervise a team that delivers the best service for sales order management to internal customers ensuring a positive customer experience

• Responsible for capturing customer orders accurately and efficiently into the ERP System

• Responsible for Customer orders administration from order taking to invoicing managing by exception on the agreed timelines.

• Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives

• Monitor operational KPI’s and compliance with Sanofi policies and guidelines

• In coordination with the Sales Order Manager and when necessary, with the local stakeholders and customer fulfiment local representatives, elaborate remediation action plan.

• Ensure continuous improvement of the order management process.

Supervise, coach Sales Order Analysts

• Share expertise and provide coaching

• Anticipate workload and allocate resources for effective and efficient delivery

• Employee lifecycle management (recruit, evaluate, develop, reward, retain team)

• Address performance issues and make recommendations for personnel actions

• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication

• Focusing on employee retention and engagement, advise actions to management in this relation

• Create and regularly update job descriptions of direct reports.

Continuous Improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

• Participating in regional/global projects as required

Training

• Ensure onboarding of new hires and related training are organized

• Determine the training need of direct reports, provide the professional training of them according to the procedures and work instructions by collaborating with Requests and Disputes Manager

About you

• Experience : At least 3-5 Years’s experience in Customer service, Order Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma

• At least 2 years’ experience as a team lead

• Soft and technical skills : Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

• Experience in running services within a Business Services organization (advantageous)

• Experience in in transition project (advantageous)

• Soft skills: Good business acumen (advantageous)

• Strong problem solving and analytical skills

• Ability to interact with customers in a professional manner (essential)

• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)

• Good communication skills (advantageous)

• Attentive to customer needs and feedback (essential)

• Ability to think creatively, highly driven and self-motivated

• Hands-on experience of SAP (essential) in S4 Hana preferably, SD module (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential) 

• Languages : Good command of English written and verbal; French B1 or B2

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.

• You’ll be part of a truly diverse cross-cultural team and can have real business impact.

• Flexible working policies, including up to 50% remote work.

• Private medical care, life and health insurance, and gender-neutral paid parental leave

• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.

• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

#LI-LAT

# ❤️

#LI-Hybrid

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)