Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Operations Management State Director

Hybrid position, and great pay!

Must live in the state of Massachusetts

Must be able to travel within the state of Massachusetts.

Full benefits

Do you have significant management experience in the human services industry and a degree in Social Work? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Operations Management State Director, you will oversee the company’s operations across the state, with revenues of $10 to $30 million, working to maximize the profitability of operations and ensure that services are of the highest quality.

• Manage the financial performance of a state or assigned business unit; implement strategies to maximize revenue, attain operational efficiency, and drive profitability.

• Provide leadership including supervision of Regional Directors and regional support team; develop a strategy for implementation of employee practices.

• Oversee safety and workers’ compensation implementation strategy; recruit and retain top talent; develop state and regional leadership teams; establish employee orientation and training programs; implement employment practices including hiring, termination, and discipline. Resolve employee problems within position responsibilities.

• Prepare individual state business and financial plans; provide monthly financial reporting; approve contracts and expenses up to appropriate level of authority; work in conjunction with financial personnel to maintain accounts payable, accounts receivable, and general ledger.

• Provide leadership and develop strategy for maximizing growth within the state or business unit; implement business plans and marketing strategies to grow census and improve occupancy and utilization in core services; implement strategies to anticipate new business opportunities; develop new starts and identify potential acquisition candidates.

• Implement public strategy plan for state or assigned business units; maintain and enhance state-level relationships with legislative and administrative officials, advocates, and trade associations; join and take a leadership role in state trade associations; assist lobbyists or outside contractors.

• Develop state or business unit strategy to maintain and foster relations with individuals served, families, and guardians; oversee implementation of satisfaction surveys; develop enhancement plans.

• Oversee development of and implement state quality enhancement strategy; drive quality initiatives, meeting company standards, licensing requirements, and considerations for individual needs.

• Act as TFC Chief Foster Care Administrator.

• Manage strong relationships with payors.

• Provide leadership and oversee state implementation of incident management protocol; ensure timely incident reporting; review trends; develop and implement proactive and corrective response; oversee investigation process.

• Oversee state strategy and implementation of health and safety programs; direct medical and nursing services and supports.

• Implement state strategy to maintain compliance with company and regulatory standards for clean, neat, safe living and working environments; assure pleasant, age-appropriate, well-decorated home-like residential living environments.

• Implement state licensing and compliance strategy; direct system for timely and accurate documentation; oversee implementation of compliance plan; review licensing orders; implement proactive strategies to meet or exceed compliance.

Qualifications:

• Ten to twelve years of related experience with significant management experience in the human services industry.

• LMSW, LCSW, or LCSW-C.

• Self-motivated and detail-oriented with ability to multi-task.

• Excellent communication and analytical skills.

• Demonstrated ability to motivate a team and drive results to meet goals.

• Strong leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example.

• Strong identification with the Company’s mission and our commitment to the people we serve and the services we provide.

Why Join Us?

• Competitive compensation/benefits package.

• 401(k) with company match.

• Paid time off and holiday pay.

• Complex work adding value to the organization’s mission alongside a great team of co-workers.

• Opportunity to create high-stakes, meaningful change for individuals.

• Enjoy job security with nationwide career development and advancement opportunities.

We have meaningful work for you – come join our team – Apply Today!

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.