Job Information
Children's Hospital Boston Patient Experience Representative- Arabic speaking preferred in Boston, Massachusetts
75425BRJob Posting Title:Patient Experience Representative- Arabic speaking preferredDepartment:Patient Services-Center for FamiliesAutoReqId:75425BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)The Hale Family Center for Families is dedicated to supporting patient families through their experience at Boston Children's Hospital. Working with many departments across the hospital, the Hale Family Center for Families strives to create a home-away-from-home for all families during their time at Boston Children’s. The center is located on the main campus, in the main lobby .
We are currently seeking an Arabic speaking Patient Experience Representative to join our front desk team!
This Patient Experience Representative is 100% in person and will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports Center operations
Collaborating with referring providers and practices
Check In / Check Out:
- Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Facilitating and directing patients
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
To qualify, you must have:
A high school level of education, Bachelor's Degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Preferred: Arabic speakers
Schedule 8am-4:30 pm or 10:30-7pm + every other weekend
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid