Primary Purpose of Position:

Provide support to Accounts Receivable staff members to ensure quality work in an efficient and timely manner. Communicate with clients, Property Management, Accounting, and Legal Departments to resolve inquiries and provide excellent customer service. Manage account reconciliations to obtain payments and keep the aging accurate and current. Track and report on outstanding receivables in assigned Region. Process payments, invoices, and adjustments for assigned portfolios.

Essential Functions:

• Provide high-quality customer service to external clients and BXP employees daily.

• Meet monthly with the Accounts Receivable Manager to review properties.

• Organize monthly or quarterly meeting with Property Management, Accounting, and Legal departments to review client aging accounts.

• Provide additional guidance and support to A/R staff members regarding daily work-related functions.

• Post all verified batches to the JD Edwards system throughout the day.

• Track client improvement batches and verify input into JD Edwards.

• Ensure all payments are processed daily and applied correctly.

• Analyze client accounts, prepare correspondence regarding the accounts, and follow-up on cash discrepancies.

• Process invoices and adjustments from accountants and property managers to include and not be limited to real estate escalations for assigned properties, true-ups, and metered electric.

• Reconcile client accounts to resolve account balance disputes.

• Create payment vouchers for client refunds.

• Contact clients with late recurring charges.

• Set up scheduled notifications in VersaPay for Late Rent Payers.

• Prepare account reconciliation packages including copies of all invoices, payments, and create Excel spreadsheets to promote payment and bring the account current.

• Document all conversations and activity with both external and internal contacts regarding the client accounts on the VersaPay Portal.

• Interreact with the legal department and regional controllers in the event of a client defaulting on a lease.

• Process write-off/bad debt adjustments under $10k.

• Generate Monthly Late Fees on client accounts.

• Review prepaid rent report, security deposit report, and aging report monthly to ensure that accurate statements are generated monthly in the VersaPay Portal.

• Partner with the Cash Manager and the A/R Manager to process all bank account reconciliations monthly.

• Assist in the preparation of the quarterly A/R Bad Debt Allowance report.

Non-Essential Functions:

• Perform special projects as assigned.

Requirements and Qualifications:

• An Associates Degree or equivalent education certificate required.

• Bachelor’s Degree in Accounting preferred and/or minimum of 3+ years in Accounts Receivable, Billing, or Credit.

• Knowledge of JD Edwards accounting software desirable.

• Ability to work in a fast-paced environment.

• Detail oriented and proven problem-solving skills.

• Results oriented and desire to support new products and technologies.

• Possess a positive attitude toward working with others.

• Ability to multi-task.

• Ability to work independently and as a productive member of a team.

• Strong customer service orientation.

• Proficient in Word and Excel.

Physical Requirements:

• Involves work of a general office nature usually performed sitting, such as answering the phone and operating a computer.

• Involves work of a general office nature usually performed standing, such as operating a photocopier and a fax machine.

• Involves movement between departments to facilitate workflow.

Internal and External Contacts:

• Regularly interfaces internally with Lease Administration, Property Accountants, Accounting Managers, Collections Manager, Accounts Payable, and Property Management.

• Regularly interfaces externally with tenants.

Reporting Structure:

• This position reports directly to the Accounts Receivable Manager who provides supervision, guidance, and monitors work on a regular basis to include performance reviews.

BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.

Boston Properties is an Affirmative Action and Equal Opportunity Employer. We are committed to fair and impartial treatment in all of our relations with employees, as well as applicants for employment, to recruit, upgrade, train, and promote in all job titles without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.