Job Information
Molina Healthcare Connections Rep (Must Reside in Washington) in Bothell, Washington
Job Description
Job Summary
Accurately record all calls in all Molina systems as applicable- CCA, QNXT, Database
Responds to internal and external customers in a timely and accurate manner, treating them with respect and courtesy.
Ad Hoc requests for member materials
Knowledge/Skills/Abilities
Responds to incoming calls from members and providers
Make outbound calls to members to educate and to encourage members to accept designated care coordination services as part of the Health Home program.
Achieve individual performance goals as it relates to The Health Home program objectives
Engaged and collaborate with other departments as applicable
Ability and knowledge to complete member referrals to Molina CM teams as applicable
Comply with workplace safety standards
Comply with regulatory requirements
Proficient in discussion and execution of Molina’s policies and procedures in accordance with regulatory requirements.
Demonstrates positive working relationship with peers and effectively manage conflict
Attend meetings and training sessions as scheduled
Show flexibility in meeting changing performance objectives consistent with Molina and department objectives
Seek out work during the slow times to help ensure that department goals are met
Assist with formal training needs of new employees as needed
Takes responsibility for keeping up to date and develops skills to meet new needs Pursues learning opportunities to develop and broaden skill set and expertise
Respond to telephone inquiries from both Molina members and Providers and provide accurate, efficient, and courteous service. Conduct outbound call campaigns, for scheduling in person visits by a care coordinator or offer the Health Home program details. Strong influencing skills
Ability to use PC, typing 40 WPM
Ability to talk and type simultaneously.
Strong listening skills
Empathy/passion for work with senior, disabled, low income populations and providers
Strong interpersonal communication skills, organizational skills and problem solving
Bilingual communication skills strongly preferred.
Ability to maintain attendance to support required quality and quantity of work.
Maintain confidentiality and comply with Health Insurance Portability and Accountability act (HIPAA)
Ability to establish and maintain positive and effective work relationships with co-workers’ clients, members, providers and customers.
Job Qualifications
REQUIRED EDUCATION:
- High School Diploma or GED
REQUIRED EXPERIENCE
Minimum 2 years customer service/ call center experience healthcare or equivalent related experience
1 year experience doing outbound appointment setting or similar services
Working knowledge of Microsoft office (Excel, word, outlook) or other comparable software.
PREFERRED EDUCATION:
- Associates Degree
PREFERRED EXPERIENCE:
Experience in customer service, healthcare scheduling or office experience, communication with members via telephone, experience with community based resources.
Bi-Lingual Spanish
Experience is Social Services, Chemical Dependency Services and or mental healthcare
Working knowledge of the State Medicaid services or Health Home program.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $16.28 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Molina Healthcare
- Molina Healthcare Jobs