ESSENTIAL DUTIES AND RESPONSIBILITIES

The Portfolio Manager is a member of the management team that will manage approximately 700 residential units encompassing LIHTC units, Senior Housing/Assisted living facilities and scattered-site residential and retail properties.

Responsible for the oversight of the physical maintenance, compliance and financial programs of their assigned RB real estate portfolio. Guarantee HQS/Section 8 standards are met to minimize failed inspections. Specific Responsibilities include:

Tenant Engagement

• Establish consistent high-quality customer service with tenants across the portfolio; engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner

• Maintain consistent, open communication with tenants pursuant to the Communications Policy; ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions

• Ensure timely completion of annual recertifications

• Refer tenants for RiseBoro supportive services or benefit entitlement support upon request

• Maintain tenant files

• Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals

• Follow up with tenants on arrears 30 days past due by phone and letter; cooperates with Legal and Collections Department on other collections activities

  Building Operations

• Supervise, coach and mentor assigned direct reports including Property Managers, Assistant Property Managers, and Portfolio Specialists

• Ensure staffing lines are filled at all times, in coordination with Deputy Director of Operations and Human Resources

• Ensure that buildings are operating within budget

• Approve invoices of $5000 or less; prepare capital request documents

• In older-adult buildings, collect rent payments

• Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors

• Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy

• Perform move in and move out walk-through apartment inspections with tenants

• Coordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared

• Review and submit Purchase Orders for any supplies or equipment needed in the building

• Identify tenancy issues that may require legal referral and coordinate with the Legal Department

• Maintain communication with management and compliance team during operational emergencies

• On occasion, be available to address emergencies that arise in their building outside of typical business hours

• Other duties as assigned

  COMPETENCIES

• At least 5 years of experience in property management, 2 years in Supervisory role

• Experience Supervising staff of five or more

• Affordable housing management experience preferred

• Bilingual (Spanish/English) strongly preferred

• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.

• Knowledge of Yardi program preferred.

• LIHTC certification and Certified Housing Assistant Manager required or must be obtained within the first 6 months of employment

• Detail oriented

• Organized

• Ability to successfully manage multiple working relationships

  EDUCATION EXPERIENCE

• Bachelor’s degree

• Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying.

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.