Job Information
Teleperformance USA Teleperformance | Trainer | Brownsville, Texas (Onsite) in Brownsville, Texas
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement program
Responsibilities
Your Responsibilities
Minimum if 5 hours of mandatory phone time per month
Minimum of 25 calls per month
Must have availability to work various shifts influenced by current business needs
90 days previous Customer Service Experience
Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
Requires solid organizational, administrative, leadership and time management skills
Able to demonstrate personal ownership of tasks and follow through to obtain desired results
Must have a keen sense of attention to detail, taking the initiative
Must be enthusiastic and comfortable speaking in front of large groups of people
Patience with various types of learners
Skilled in determining why and how tasks should be handled to effective completion
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Excellent written and verbal communication skills
Prior training curriculum development (instructional design) experience preferred
Must be open to work all hours: Open Availability
Must have 6 months minimum of trainer experience
Qualifications
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Coordinate new hire, progression, and enhancement training
Train new and existing employees on client projects emphasizing customer confidentiality and security
Develop non-classroom communication and training materials
Assess individual participant and class performance
Participate in minor client interaction including effective curriculum feedback and client visits
Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
Thrive as a team player in a fast paced, high energy, change oriented environment
Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
Perform other related duties and assignments as required and assigned by supervisor or manager
Teleperformance is an Equal Opportunity Employer
Job Locations US-TX-Brownsville
Requisition ID 2024-51726
Category Training
Country United States
Teleperformance USA
- Teleperformance USA Jobs