Job Description

The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Customer Success Manager. The Manager will be responsible for leading a team of Client Success Specialists on a highly transformative business initiative, requiring a proactive and client-focused renewal sales approach. The Manager will be focused on leading and driving maximum adoption of Oracle solutions and identifying/driving product expansion opportunities through high value relationships with existing clients.

The Manager will be responsible for leading their team and achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. They will also be responsible for developing their team and working to improve results through greater efficiency and productivity. They will establish and measure group goals and team performance against specific target objectives and work to create expansion sales opportunities. As part of their role, they will be expected to interview and make hiring decisions for qualified candidates, conduct performance reviews, provide career development coaching, take necessary corrective action for poor performers, and provide regular performance metrics to senior management.

The ideal candidate will be energized with building a bright Customer Success future and have deep knowledge in Customer Success and cloud services. Direct experience with leading sales and/or account management teams and driving organizational excellence is desired. They will also have had prior experience working with and leading different customer facing sales disciplines and have an understanding of the challenges and opportunities associated with organic growth. This person will serve as the primary liaison between key Global Business Units covered by the Central Client Success organization. The ability to quickly build trust and confidence with business stakeholders is also needed.

5+ years of progressively increased responsibilities in customer facing sales and account management roles is desired. 7 years of professional experience with at least 2 years of people management experience is preferred. Proven track record in managing multiple operational initiatives through completion with the ability to also support and help close complex deals. Skilled in bringing all stakeholders to the table to resolve complex challenges with competing priorities. Ability to thrive in a dynamic environment and re-engineer business processes where needed that deliver tangible results. This role is responsible for overseeing all customer renewal functions, initiatives, processes, and best practices as well as leading, training, developing, and cultivating an already outstanding high performing team.

At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

https://www.oracle.com/corporate/careers/culture/diversity.html

Career Level - M3

Responsibilities

Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.

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About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer