The Central Order Fulfilment Support Team is responsible for monitoring and administration of the Ford of Europe corporate inventory of orders and vehicles offered on Ford eCommerce.

• Provide operational support to develop and grow the capability of all Marketing Sales & Service users of the Order Fulfilment suite of tools and processes

• Liaison and co-ordination with OF and IT Team to identify, escalate and chase resolution on application issues affecting Order Fulfilment business processes

• Develop the capability and knowledge of the Order Fulfilment tools and processes to support Business process improvements

• Ensure & optimize the data integrity in the Order Fulfilment and Sales Reporting applications

• Coordinate related user documentation of the listed applications and ensure it is up to date

• Attend weekly IT meetings and manage & monitor backlog of tracked issues raised

• Develop improvement idea’s for the applications looked after and recommend to the Development teams

• Fluent in English

• Must be a good team player

• Self driven – own the issue of the user

• Investigative attitude

• All Office applications – good experience required

• SQL Query Language – good experience required

Working hours: 40 hours / week

Requisition ID : 35011