Client Service Lead - Veterinary - Full-time - Campbell, Hiring Bonus up to $5000!

We are excited to announce Ethos Veterinary Health as the new name of NVA Compassion First! 

Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First, SAGE Veterinary Centers and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of animal health and better patient outcomes. 

We stay committed to providing the highest standard of compassionate and collaborative veterinary care to every patient. We are looking for outstanding veterinary professionals who are interested in growing with us!

Some of the responsibilities you’ll own in this role:

• Manage a team of Client Service Coordinators

• Ensure all team members provide an exceptional client experience

• Complete monthly schedule and ensure adequate coverage

• Manage department payroll and staffing costs, to include review and approval of timecards

• Fill in as a Client Service Coordinator as needed

• Ensure daily financial close is properly complete

• Participate in development of and refinements to best practices (SOPs) to ensure efficiency and compliance

• Deliver results in areas of staff development, training, client satisfaction, and safety

   

Basic required qualifications:

• A minimum of 3 years of experience in a fast paced, high volume client service setting

• A self-starter with a strong sense of ownership, positive professional attitude and demeanor

• Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members

• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems

• Excellent positive and productive communication skills, both verbally and in writing

• Valid California driver’s license,  proper vehicle registration, and California’s minimum automobile insurance coverage requirement

• Ability to work shifts, days, nights, weekends and holidays

Work schedule:

• Full-Time

• 5/8's

• Open availability preferred with the ability to work nights, weekends, and holidays as needed

Perks:

• Hiring Bonus up to $5000!

• Pay Range $31-35 an hour

• Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.  

   

ETHOS offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, paid time off (including sick time) for all eligible employees

ETHOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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