Job Information
Hub International Benefits Implementation Specialist in Charlotte, North Carolina
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY OF RESPONSIBILITIES :
HUB is seeking an experienced professional to join us as a Benefit Technology Implementation Specialist. The Implementation Specialist is called upon to assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution. The Implementation Specialist is responsible for site configuration, testing, ongoing service, and annual renewal changes during the implementation lifecycle.
SPECIFIC RESPONSIBILITIES:
Configure system as needed and work within the team to meet client deliverables; including, but not limited to:
Configuring system as needed based on client provided requirements
Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans
Develop expertise building the technology solutions
Maintain thorough understanding of all internal systems to respond to general and specialized client requests
Verify technical reference information, including user guides, training manuals, and system requirements.
Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
Train clients on the use of system and provide demonstrations as needed.
Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.
QUALIFICATIONS
A Bachelor’s Degree or equivalent combination of education and experience.
Experience with Employee Navigator or other benefit enrollment solution preferred.
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
Must be able to quickly sort through complex subject material.
Strong analytical skill-set and ability to effectively use data for strategy.
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
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