Description

Position Summary:

The Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides administrative support to a variety of programs within the agency. Duties include front desk (receptionist) coverage, phone engagement with clients, utilization of the electronic record system, and provide back-up support for a variety of clerical tasks. This versatile position necessitates strong technical skills, high motivation, attention to detail and organization.

What does a day as the Client Support Specialist look like?

• Client engagement duties include:

• Provide front desk receptionist duties, following standard customer services protocol; greet and welcome clients demonstrating sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges

• Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately

• Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions

• Participate and contribute to program Quality Improvement process

• Promote the department, as needed

• Complies with all agency policies and procedures

• Administrative support includes:

• Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include: mail distribution, faxing, case filing, opening and closing records, assisting staff with problems they experience while using the computer system, etc.

• Be proficient in use of electronic record system including: report running, maintenance, entering of clients from starting point to closing, and using the electronic scheduler

• Monitor client data and insurance information and follow up on coverage ineligibilities and problems

• Record and manage all Medical Record Requests coming into the agency per agency policy

What has prepared you for this role?

• One (1) year of experience in an office setting required. Office experience in the human services field preferred

• Experience interacting face to face with customers and clients in a customer service environment required

• Strong computer skills and front desk/receptionist experience required

• Excellent interpersonal skills, including written and oral communication required

• Experience interacting with children & adults with mental illness preferred

• Bi-lingual (write, speak, and read both English and Spanish) candidates preferred

Competitive Pay Rate of $18 per hour

Schedule: Monday through Friday: 8AM – 5PM

CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

• Paid Time Off (PTO)–20 PTO Days (25 Days After Five Years of Employment)–14 Paid Holidays (includes 2 flex holidays)– Bereavement: Four Paid Days– Paid Jury Duty

• Employer Paid Life Insurance

• Medical, Two Plan Options

• Dental, Two Plan Options

• Vision Insurance

• Wellness Program and Incentives

• Health Savings Account (HSA) and Quarterly Employer-Contributions

• Healthcare Flexible Spending Account (FSA)

• Dependent Care FSA

• Employee Referral Bonus

• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)

• 403(b) Right Away and Employer-Contributions After Two Years

CFS Diversity Statement: Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)