RELATIONSHIPS:

• Reports directly to the Director of Human Resources

• Communications with Executive Committee Members, Department Heads, Managers, Supervisors, and employees

DUTIES AND RESPONSIBILITIES:

• Research and investigate all workplace issues to discover facts, identify potential liability and facilitate resolution in support a fair and positive work environment.

• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, Records Administration, etc.).

• Facilitate the following Hotel and Brand Training & Development Programs: New Hire Orientation, Progressive Discipline, Performance Management, TIPS, Harassment, Brand Training, 30 & 90 Day Check-ins, ADA, Management 101, Group Training Certificate, Managing Performance & Development, Guest Service training, and Union Avoidance Training.

• Conduct training needs analysis, working with Department Managers and Trainers on their Annual Training Plans and programs to address specific needs and ensure all employees receive the appropriate training and tools needed to provide excellent guest service and positive employee morale.

• Prepare monthly training progress reports which are shared with management team to communicate training accomplishments and objectives.

• Ensure each department has an effective Certified Trainer in place; and assist Department Trainers in developing training programs and achieving training objectives with appropriate input and direction from the department heads.

• Work with the Security Director to ensure safety related training programs are facilitated to ensure safe work environment in accordance OSHA laws and regulations.

• Assist with managing worker’s compensation claims. Participate with the safety committee, ensuring that safety programs are implemented, and that employees are motivated to follow safety procedures.

• Direct annual Performance Management Process including training on the Annual Review, Mid-Year, KPOs and PDP (Personal Development Plan) Process. Ensure all managers have completed PDPs and track on a bi-annual and annual basis.

• Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.

• Chair the Hotel’s Responsible Business Committee and coordinate Hotel’s employee relations activities.

• Responsible for the Hotel’s employee communications programs through developing (monthly) employee newsletter.

• Promote teamwork and quality service through daily communication and coordination with other departments.

QUALIFICATIONS:

• Five years prior Hotel Human Resources Management experience required.

• Minimum of three years Labor Relations, Union Contract Negotiations, Mediation, Grievance Resolution and Arbitration experience required.

• Familiarity with hotel operations; knowledge of governmental laws and regulations regarding human resources

• Three to five years facilitating training sessions

• Creative, out-of-the-box experience developing and facilitating training courses

• Excellent oral and written communication skills

• Excellent presentation skills with the ability effectively communicate and engage an audience at all levels

• Demonstrated ability to effectively counsel employee and managers when dealing with concerns, complaints and/or policy interpretation.

• Excellent organizational and communication skills.

• Problem solving, reasoning, motivating, organizational and training abilities are essential.

• Competence in completing related duties and all other tasks assigned by management

• Ability to maintain confidentiality of all employees, guests and hotel information

• Ability to focus on employees' needs, remaining calm and courteous

• Ability to think clearly, quickly and make concise decisions

• Ability to prioritize, organize and follow-up

• Ability to work well under pressure and focus attention on details

• Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance.

• Bilingual a plus not required

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $85,000 to $105,000 . This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.