This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12127274

THE OPPORTUNITY:

This remote opportunity is open to candidates residing anywhere in the United States or Canada.

TheAssociate Customer Solutions Consultantworks to streamline and enhance the customer experience by bridging gaps between the Sales, Services, Success, Support, and Product teams. Customer Solutions Consultants are subject matter experts with a passion for problem solving via collaborative excellence and interpersonal savviness to deliver an optimal customer journey and technical solutions. Their positive attitude, empathy, and ability to identify with a customers mindset while keeping the needs of the business in mind is used to both effectively advocate internally for customer needs and drive for results.

Primary Duties and Responsibilities:

• Connect customer-facing and technical-facing teams to problem solve and communicate on technical/product issue resolution
• Analyze and recommend improvements to VelocityEHS solutions and capabilities
• Actively participate in customer-facing communications (live, virtual, written)
• Liaise with other teams across company (i.e., Product, Sales, CX teams, etc.)
• Organize, prioritize, and address incoming customer requests from all channels with data integrity in mind
• Collaborate on cross-functional internal projects, including process design and change management

Minimum Skills and Qualifications

• Bachelors degree in a related science field such as Kinesiology, Engineering, Public and Occupational Health, Safety, or Environmental required.
• Relevant work/internship/co-op experience in Software as a Service (SaaS), Environmental, Health & Safety (EHS), and/or similar industry required
• Strong written/verbal communication and active listening skills
• Strong decision-making, data analysis, critical thinking, and analytical skills
• Demonstrated accuracy and attention to detail
• Self-motivated with ability to work equally well autonomously or in a team environment
• Self-aware and open to constructive feedback
• Ability to effectively manage expectations with both internal and external customers
• Ability to effectively prioritize and be adaptable with frequently changing priorities
• Strong working knowledge and proficiency with a Windows-based PC, internet browsers, Office 365, productivity and communication tools, web meeting services (i.e., MS Teams), document sharing and collaboration tools (i.e., OneDrive)

Preferred Skills and Qualifications

• Experience maintaining a high level of activity via strong organizational skills and multi-tasking in a fast-paced team environment
• Demonstrated technical experience within the EHS and/or ESG industries
• Customer-facing experience with demonstrated success delivering positive outcomes
• Pro-active learner
• Ability to independently coordinate relevant parties and solve simple customer issues
• Working knowledge of single VelocityEHS domain/solution

Who is VelocityEHS?

VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS AcceleratePlatform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.

Our customers include the worlds most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from hemicals to pharmaceuticals, weve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.

What are the benefits and perks of working at VelocityEHS?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting ourcareer page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types