Description:

JOB ANNOUNCEMENT

BUSINESS RELATIONSHIP MANAGER

DEPARTMENT OF TECHNOLOGY AND INNOVATION

Number of Positions: 7

(Additional vacancies possible pending budget approval)

Starting Salary: $94,992.00

Applications for this position will be accepted until 11:59pm CDT on 09/15/2024

Under direction, provides direction and guidance to overall technology strategies in operating departments to enable the best information technology (IT) solutions that meet the business needs, and performs related duties as required.

This class is assigned to the Client Service Information Technology Job Family which consists of positions that manage the delivery of project and project-related services to customers to provide value and high-quality work that exceeds expectations, increase adoption, manage retention and to identify areas for expansion.

ESSENTIAL DUTIES

· Builds and maintains strong relationships with business partners and acts as a liaison between Department of Technology and Innovation (DTI) and City of Chicago departments

· Manages and mentors a BRM team that builds and manages strategic relationships with business partners

· Acts as an advisor to business partners to shape their strategy regarding technology and ensures they are aware of IT service offerings

· Ensures departmental stakeholders are able to navigate IT processes and communication channels to submit requests and support technology initiatives

· Establishes and manages relationships to bridge the gap between business partners and technology solution providers · Promotes business projects and value to the IT leaders and community

· Works with business analysts to help their business units define new capabilities

· Defines, prioritizes, and manages program and project initiatives

· Tracks ROI for business initiatives including cost, benefits, and risk

· Helps define and communicate new services to support business needs

· Participates in development of business strategic planning and IT strategic planning

· Assists in the development of metrics used to track value delivery

· Provides details on cost, value, and opportunity to optimize IT spend (initiatives and support services)

· Communicates business needs with appropriate IT solution center to gain alignment between business needs and technical capabilities

· Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners

· Leads in the development of business cases requiring IT-based solutions

· Establishes initial vendor relationships and maintains a forward-looking view of vendor direction

· Interfaces with vendors to understand whether vendor products will meet business requirements

· Monitors that the solution center is meeting the partner’s expectations

· Refines service-level agreements (SLAs) based on business need

· Maintains up-to-date awareness of industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies

· Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions

Additional duties may be required for this position

Location: 2 N. LaSalle St., Chicago, IL

Days: Monday-Friday

Hours: 8:00am-4:00pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications:

MINIMUM QUALIFICATIONS

Education, Training, and Experience

Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Management Information Systems, or a directly related field plus three (3) years of work experience in business consulting or project management, or an equivalent combination of education, training, and experience

NOTE:

Preference may be given to applicants who possess the following:

· Relevant industry specific experience preferred

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview will be selected.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here. (https://www.chicago.gov/city/en/depts/dhr/provdrs/emp.html)

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor