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F&A ITS - Computer Operations

About the Department

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible. We identify, manage, and mitigate the technology risks of the University.

Job Summary

Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals. Resolves common and straightforward deficiencies while escalating irregular issues to more senior team members.

Conducts tasks based on the schedule of computer operations and documents findings such as machine performance and production reports. Under close supervision, provides customer focused technical support and advice to members of the University, Faculty, Staff and Students. Work as a liaison for daily issues, requests, and questions of the customer. Ensure the Data Center systems, servers, networking, and infrastructure are functioning efficiently and effetely triaging issues for resolution or appropriate escalation.

Responsibilities

• Monitors mainframe production processing for applications including payroll, accounts payable, and financial accounting systems.
• Responds appropriately to service desk calls by generating work tickets and assigning them to the proper support groups.
• Responds appropriately to environmental alarms from smoke and water detection systems, CRACs (Computer Room Air Conditioners), CRAHs (Computer Room Air Handlers), and UPS units (Uninterruptable Power Supplies), and temperature sensors in several local and remote data center areas.
• Monitors and reports on campus networks and phone systems through DX Spectrum, Sunbird, and ServiceNow applications.
• Reports on and responds to out-of-tolerance conditions noted on Building Automation System (BAS) monitors for Campus Facilities Services.
• Operates high-speed printers and calls for vendor service when needed.
• Performs basic administrative tasks on Network, Windows and/or UNIX platforms.
• Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals.
• Resolves common and straightforward deficiencies while escalating irregular issues to more senior team members.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through ---

Certifications:

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Preferred Qualifications

Education:

• Bachelor\'s degree in computer science or related field.

Experience:

• Knowledge and skills developed through one year of work experience.
• Experience in IT Helpdesk and customer service.
• Experience in documenting job function process and procedures.
• Monitoring software such as Metasys, DX Spectrum, Struxu eWare, Sunbird, Nagios, or similar.
• Background as mainframe computer operator.

Certifications:

• Technical certification in hardware or Windows/Apple Operating systems or networking such as N+, MCP (Windows Desktop and/or Server operating systems), Apple Support, and others.
• Certification or pursuit such in Networking, Windows administration, Linux administration, or other related technologies.

Technical Skills or Knowledge:

• Knowledge of network connectivity and ability to troubleshoot connectivity problems.
• Skilled in PC/Mac software, operating systems and applications, networks, and hardware.
• Skilled in Microsoft Office Suite, email clients, and browsers.
• Skilled in hardware/software installation and troubleshooting in a desktop computing environment.
• Familiarity with automated job schedulers (CA/Cybermation ESP).
• Proficient with Microsoft Word, Excel, and Visio.

Preferred Competencies

Maintain the strictest confidentiality when working with sensitive information.

Excellent decisio