This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12527904 BGIS ITS is currently seeking an Operations Manager to join the team in Chicago, IL and surrounding areas.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that, Company.

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients\' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The Operations Manager is responsible for operations and budget management, service delivery management, project management, vendor management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. The position is responsible for highly complex service delivery for a significant service delivery regime in a single client or multiple clients. Contract requirements are highly complex. Direct reports for the role may include team leads, facility services coordinators and technicians. The Operations Manager leads others positively exemplifying BGIS values.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Lead team member-oriented activities including, but not limited to, engagement, training & development, performance management, hiring and retention, and compensation recommendations.
• Oversee service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meets quality requirements.
• Provide expertise and problem-solving support to team members including investigating and resolving operational issues.
• Manage deployment of team members to projects, work orders, and/or assignments and monitor for on-time and quality completion.
• Drive team performance to confirm achievement of service level agreements and performance metrics.
• Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable.
• Contribute to the completion of other key initiatives as assigned.

Portfolio and Project Management

• Manage service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
• Ensure Key Performance Indicators (KPIs) objectives are met.
• Create, implement and document service delivery regimes and changes as required.
• Collaborate with relevant stakeholders (internal and external) on service delivery including management of all escalated issues.
• Seek ways continually to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Optimize assigned portfolio and continuously create value for the client through partnership with relevant stakeholders.
• Drive project management planning and execution for client transitions and technology implementations and upgrades.
• Participates with operations expertise in large company-wide projects.
• Liaise with relevant stakeholders to ensure projects are delivered w th minimum disruptions to service delivery.
• Manage operational budgets for assigned service delivery team monitoring/approving expenses and analyzing reports from operations and finance team.
• Calibrate with procurement and supply chain teams to identify and qualify vendors, source and procure goods and services used by the internal teams in performing job duties.
• Ensure adequate inventory of tools or other supplies to operation the facilities.
• Recommend and implement technologies to achieve greater efficiencies and productivity.
• Work with other departments for specialized support and effective service delivery.

Service Delivery & Client Relationship Management

Develop and maintain effective relationships with client(s). Ensure ongoing client satisfaction.

Meet contractual service delivery obligations for each designated client environment.

Resolve problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations.

Act as focal point of escalation with high degree of urgency in resolving issues pertaining to service delivery and recommend s