Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

The US Customer Care Insights Consultant analyzes and interprets customer feedback data for the Customer Care team. This role ensures data can be accurately collected, analyzed, and distributed as needed to allow useful analyses and practical insights to MHQ cross-function departments and field offices. In this role, the Insights Consultant will help to build an accurate understanding of the customer’s interactions with the restaurants and what they mean for the business, the restaurants, special initiatives, and promotions.

The individual in this role also handles the creation of reports for ad-hoc and ongoing reporting needs. The US Customer Care Insights Consultant cultivates strong relationships with partners within the department and across the system. They develop a deep understanding of the restaurant, field, and MHQ to anticipate their needs and find opportunities for the Customer Care team to contribute value.

Key stakeholders include U.S. leadership, Operations, Marketing, Menu, Field Operations staff, Owner Operators, Supply Chain, Consumer/Business Insights, Communications, and Supplier partners.

This role follows a hybrid work model out of our global headquarters in Chicago, IL. The team is in the office 3x a week and work from home 2x a week.

Occasional travel may be required. 

Responsibilities

• Captures, organizes, and analyzes Care Center & VOICE data to facilitate planning, problem-solving, and operational effectiveness

• Prepares and facilitates presentations for tests, promotions, and initiatives to tell the story of what’s working effectively and what customers want to see changed

• Uses customer feedback data to identify trends and determine concrete ways to improve the customer experience and recover customers

• Engages across the system to represent Customer Care on special and strategic projects

Benefits eligible: Yes

Bonus eligible: Yes

The expected salary range for this role is $87,050 - $108,810 per year 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• 2+ years of hands-on data analytics experience

• Previous experience with Microsoft Office Suite, specifically Microsoft Excel and PowerPoint is required

• Undergraduate degree is highly preferred

• Versatile communicator and storyteller, with the ability to convey ideas at various levels of granularity and tailor messaging to different stakeholders

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF8785P_744000044334680