You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of operational excellence.

Your Role

You will be responsible for the delivery of operational excellence through your team of operational care specialists by providing leadership + direction, while continuously optimizing production costs.

Your Responsibilities

• To ensure operational excellence through high quality shipment management + export services.

• To collaborate with customer care locations (CCL) through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.

• To maintain + strengthen operational carrier relationships.

• To contribute to continuous improvements of processes + controls for lean and cost-efficient processes.

• To optimize the development of sea logistics operational KPIs.

• To ensure the highest levels of productivity within the organization in collaboration with systems + processes.

• To perform timely + accurate cost/revenue updates, escalating all files that are below the minimum GP threshold as per guidelines to ensure cost awareness + efficiency.

• To support and resolve claims + disputes.

Your Skills and Experiences

• At least 5 years operational experience in freight forwarding, logistics, or a related field.

• Preferred candidate who understand the technical process relating to sales.

• Has lead a team in a managerial role.

• Posses Lean Six Sigma certification.

• Excellent communication and strategic planning skills to handle customer inquiries and resolve team issues effectively.

• Good spoken English would be essential.

• Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.

• Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.

Good Reasons to Join

As an employer, Kuehne+Nagel stands for equal opportunity, and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.