About The Opportunity

The Assistant Manager is responsible for helping oversee daily operations, leading and mentoring a team of employees, maintaining a safe environment, and providing the best customer experience to our Pet Parents.

What this job entails...

Works with Hospital Manager to ensure the employees and clients are supported and cared for. Skills needed will be in team and client relations, communication, high emotional intelligence, records maintenance, professionalism, leadership and compassion for pets and people. Some responsibilities will be:

• Assist Hospital Manager in planning and executing Customer service functions

• Assist in resolving employee concerns

• Act as a liaison between front office and other departments

• Plan and coordinate and daily workload

• Supervise and coach team in providing outstanding and empathetic service to clients

• Assist and ensure the team addresses customer inquiries and concerns promptly and professionally

• Prevent escalated clients and resolve client concerns in a compassionate and professional manner.

• Help organize job training and team building and customer service skills

• Provide back-up assistance to team when needed or when short

• Identify and resolve problems that affect customer service quality and efficiency

• Handle high volume of calls and remains calm and efficient under pressure.

• Ability to lift/push/pull up to 40lbs

• Please note that positions can require flexible schedules, weekends, and some holidays.

Experience / Education:

• 3 years of experience in veterinary client service and conflict resolution

• 2 years experience in supervisor/leadership role

• High School Diploma/GED or equivalent, undergraduate degree preferred

What We Value…

• Compassion

• Experience

• Forward-thinking

You will be successful in this role if you...

• Exude operational excellence, including the ability to problem solve within your work and the work of your team in a fast paced, high-pressure environment.

• Effectively manage and motivate those you are leading, rallying the team around common goals.

• Business oriented to assist the Operations Manager with recruiting, onboarding, training, scheduling, and more!

• Are an animal-savvy individual interested in helping care for the dogs entrusted to us.

• You’re driven and committed, ensuring meticulous and excellent care is given to each dog.

• Communicate clearly with internal and external stakeholders of varying levels and positions.

• Demonstrate strong organizational skills to keep yourself and your team accountable for meeting deadlines, milestones, and operational expectations.

Salary range will be from $58,000 to $68,000

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com