Job Title: Customer Service Advocate II – Call Center Position

Job Summary:

Join our dynamic team as a Customer Service Advocate II, where you will play a crucial role in providing exceptional service to our clients in South Carolina. This position is perfect for individuals with a passion for helping others and a knack for problem-solving. You will handle a variety of customer inquiries with professionalism and efficiency, ensuring that each interaction is positive and informative. If you are looking for a rewarding opportunity to make a difference while growing your career, we want to hear from you!

Job Specifications:

• Job Type: Full-time

• Location: 4101 Percival Road, Columbia, SC, 29229

• Pay Rate: $14-18 per hour

• Shift: 8-hour shift between 8am and 8pm

Roles and Responsibilities:

• Provide prompt, accurate, and courteous responses to customer inquiries across various channels.

• Perform research to resolve non-routine inquiries and ensure effective customer relations.

• Document inquiries accurately and initiate or process adjustments as needed.

• Coordinate with other departments to resolve customer problems and inquiries.

• Assist with priority inquiries and special projects as directed by management.

• Maintain records on customer complaints and provide feedback to management for improvements.

• Contribute to process improvements by recommending changes based on daily operations.

• Assist in training new employees and cross-training coworkers.

Qualifications & Skills:

• High School Diploma or equivalent required; Bachelor's Degree can substitute for work experience.

• Minimum of 1 year of claims processing or customer service experience.

• Excellent verbal and written communication skills, with proficient spelling, punctuation, and grammar.

• Strong organizational and human relations skills, with the ability to handle high-stress situations.

• Good judgment and discretion in handling confidential information.

• Ability to learn and operate multiple computer systems effectively and efficiently.

• Familiarity with word processing, spreadsheet, and database software is preferred.

Opportunities:

This role offers significant growth opportunities within the company, allowing you to enhance your skills in customer service and claims processing. With dedication and performance, you can advance to higher positions within the organization, contributing to your professional development.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.