Quality Audit Coordinator

The Company: Aflac Columbus

The Location:

Columbia, SC, US, 29217

The Division: Group Voluntary Benefits

Job Id: 7484

Salary Range: $45,000 - $55,000

Job Posting End Date: March 11, 2025.

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is hybrid. This means you will be expected to report to our Aflac office located in Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

• Acting with Integrity

• Communicating Effectively

• Pursuing Self-Development

• Serving Customers

• Supporting Change

• Supporting Organizational Goals

• Working with Diverse Populations

  What does it take to be successful in this role?

• Problem-solving, analytical, and teamwork/facilitating skills

• Interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers, executive management, and external business contacts

• Good comprehension, writing, and grammar skills

• Intermediate knowledge and skills in Microsoft Excel, Word and PowerPoint

  Education & Experience Required

• Bachelor's Degree Business Administration or related field

• Completion of OSHA 30-hour training

• Willingness to complete ISO internal auditor training

• Two years of job-related work experience

• Experience and understanding of OSHA regulations

• Experience and understanding of the ISO 9001:2015 standard (International Organization for Standardization) – Quality Management System

  Or an equivalent combination of education and experience

  Principal Duties & Responsibilities

  • Audits, monitors, and evaluates the quality of service provided; documents quality process finding and performance measures for analyst and management review; receives information to assist in the feedback and formal education process of an individual; may act as subject matter expert

  • Works with others to develop and maintain efficient work processes; serves as a project team member or leader for initiatives within the department and/or division; monitors, documents, and tracks performance objectives and service-level data and reports trends/changes to management; develops appropriate document formats (e.g., reports, spreadsheets, graphs, and/or databases) as needed to report findings

  • Reviews procedures/processes and recommends enhancements as needed to improve efficiency, turnaround time, productivity, and quality; coordinates the implementation of system modifications or training curriculum to correspond with process changes

  • Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation; participates in division-initiated projects and tasks

  • Researches current quality concepts to assist the division with implementation of concepts to improve process

  • Performs other related duties as required.

  Total Rewards

  This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive.

  pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $45,000 to $55,000

  In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market:Columbia

Nearest Secondary Market:South Carolina