Position Overview:

We are seeking an organized and proactive Account Specialist / Junior Account Manager to join our team. This role is key in ensuring customer satisfaction through the prompt resolution of inquiries and issues. The ideal candidate will effectively manage customer communications, support the sales process, and collaborate with internal teams to maintain strong client relationships and meet company objectives.

Key Responsibilities:

• Customer Support & Issue Resolution: Manage customer inquiries, provide quotes, process orders, and resolve issues promptly through various communication channels, including phone, email, fax, and customer portals.

• Escalation Management: Support escalated customer issues and work with cross-functional teams to find solutions.

• Sales & Goal Achievement: Contribute to monthly sales goals by proactively reaching out to customers and potential clients to promote products and services.

• Cross-Departmental Coordination: Ensure smooth communication between customers and relevant internal departments, such as manufacturing, planning, and quality control.

• Relationship Management: Foster positive, long-term relationships with clients to ensure satisfaction and continued business.

• Documentation & Reporting: Maintain accurate records of customer interactions, issues, and resolutions.

Qualifications:

• Minimum of three (3) years of customer service experience, preferably within a technical or manufacturing environment.

• Strong verbal and written communication skills with the ability to follow detailed instructions.

• Proficiency in MS Office Suite (Excel, Word, Outlook). Experience with ERP systems is a plus.

• Ability to interpret technical documents or blueprints is a plus.

• Typing speed of at least 30 words per minute.

• Excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Pay and Benefits

The pay range for this position is $22.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Corona,CA.

Application Deadline

This position is anticipated to close on Mar 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.