Summary The position is located with the Ambulatory Care Nursing Branch within the Division of Nursing Services. Incumbent will be located at Pueblo Pintado Health Center in Pueblo Pintado, NM. The position performs referral clerk duties, record keeping and miscellaneous clerical support duties associated with patient care and treatment arranged outside of the work unit for testing, and subspecialty consultation. Responsibilities This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information. Makes arrangements for patients for outside testing or subspecialty consultation ordered by a provider. Calls for an appointment time; provides requested demographic and insurance information to the consultant's office. Reviews documents such as consultations and referrals for completeness prior to forwarding to outside referral sites. Communicates and coordinates with the Clinical Director or designee for medical priority assignment and Purchase Referred Care (PRC) Services for the authorization of all referrals for services to non-IHS facilities. Notifies PRC of an out-of-system referral. Provides customer services by greeting patients and visitors in a courteous and respectful manner, answering inquiries or addressing requests, and directing them to the appropriate personnel. Reviews physician's orders for treatments and tests; then routes requisitions, consultative requests, and referrals in accordance with established protocols. Arranges for transportation services for patients to and from scheduled appointments, when needed. Stocks and maintains supplies at appropriate levels. Coordinates supply deleting supplies as necessary. Participates in clinic staff meetings, in-service and educational programs. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty.. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. The employee is required to work rotating weekend schedule and holidays and may be required to work rotating shifts. The assigned unit is in continuous operation and as such must be adequately staffed to meet patient demand. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): GS-05: One (1) year of specialized experience equivalent to at least the GS-04 grade level; OR, Four (4) years above high school. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience in scheduling patient appointments, retrieving patient charts, printing Health Summaries, stamping patient care encounter forms and appropriate charge tickets, and delivering to appropriate staff. Performs clerical duties related to patient referrals, admissions, and discharges and routes patient records according to established protocols. Keeps patients records in order with all forms properly identified. Maintains record confidentiality and safeguards medical information. Able to assess the patients need for urgent and emergent appointments with appropriate provider and clinic. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Government housing is not available. This position has NO promotion potential.