Sr. Engineering Program Manager - Apple Account and Family

Cupertino,California,United States

Software and Services

People buy into the Apple ecosystem because of the phenomenal experiences we offer - from messaging, to capturing photos of those special moments with the people that matter most, or even singing happy birthday to a loved thousands of miles away. And it all just works. But making it all work requires teams of highly talented people coming together and doing our life’s best work. Most importantly, it requires a relentless dedication to customer focus. The iCloud program team is seeking an extraordinary Engineering Program Manager with a deep understanding of technology and a genuine passion for delivering sophisticated, cross-functional projects in a fast-paced environment. They will drive and own programs within the Apple Account and Family space, that is responsible for setup and orchestration of all Apple Account services such as iCloud and iTunes on all of your Apple devices, Sign in with Apple, iCloud Family creation and management and Subscription sharing across family members. That being just a tip of the iceberg of this teams broad impact, the possibilities for exercising your creative chops are limitless. With well over a billion customers relying on your team, it is a huge opportunity to have the kind of impact rarely seen in a career. If you relish challenge and are excited by working with a great team on amazing new technology, then we want to hear from you! Are you ready?

Description

This position requires technical curiosity and intuition for business along with strong program management skills. We are looking for someone to drive, own, and ship all aspects of large, multi-functional efforts and feature areas. You will partner with engineering teams throughout feature development from architecture, design, implementation, and validation. The successful EPM will proactively identify, prioritize, and drive resolution of program issues. You will also present new feature initiatives, top issues, risks, and critical achievements to executive leadership and collaborate with cross-functional teams across Apple to align the roadmap across various lines of business. We are seeking an expert program manager for the Apple Services Engineering. Technically curious, you will autonomously lead multiple projects and tracks of works of varying scale and complexity with cross-functional and geographically dispersed development teams with only consultative direction from leadership. With strong analytical and communication skills lead and review business requirements across all levels of the organization. Ensure transparency and establish expectations for services requested while developing and executing processes, frameworks, metrics, project plans, defining scope, schedule, deliverables and resources. You will prioritize team activities and drive resolution of issues across all areas of the program while communicating strategic direction, status and issues to teams, leadership and other partners. You will drive focused concise program operations. You will advise and carry out risk assessment and mitigation plans as needed. Execution is critical so you can drive maturity in programs while continuously working to improve the software development lifecycle process within the org. You must have a successful track record of being a great partner to represent the iCloud Platform Engineering teams, with other internal and external organizations within Apple.

Minimum Qualifications

• 7+ years of project, product or program management experience in one or more of the following areas: cloud services, software development or operations

• Deep understanding of the software product lifecycle and lead projects from start to finish using Agile methodologies

• Proven ability to collaborate with multiple cross-functional teams, get buy-in, and thrive in a fast paced, oftentimes ambiguous environment

• Technical curiosity along with the willingness to participate and contribute to technical discussions with engineering partners

• Experience driving and delivering critical project features which involve partnerships with multiple different teams across Apple

• Adept at leveraging data from diverse sources to draw insights and make informed decisions across their programs.

• Outstanding verbal and written communication skills; must be comfortable communicating with and presenting to executive management

• Strong leadership skills and ability to empower team members

• Bachelor's degree in Computer Science, Engineering, related degree or equivalent experience

• At AppleCloud, we're very invested in your personal growth. We will work with you to define your career goals and help you get closer to them with mentorship, training and education.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Key Qualifications

Preferred Qualifications

• Experience shipping consumer software at a large scale, used by millions of users

• Previous experience working in product areas alongside Human Interface / UI / UX partners

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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