Description

We are seeking a dedicated remote Patient Services Representative to join our team. This position requires a high school diploma or GED, at least one year of healthcare experience, and two years in a call center environment. Candidates must have proficiency in Microsoft Office and the ability to manage multiple tasks in a digital setting. A secure and private workspace with a high-speed internet connection (minimum 100 Mbps download and 10 Mbps upload) and an Ethernet cord is essential. Applicants must be located in CST, MST, or PST time zones but cannot reside in California or Illinois.

Key Responsibilities:

• Achieve performance goals in patient satisfaction, accuracy, quality, and attendance.

• Provide exceptional customer service, ensuring quality care and addressing every internal and external customer's needs.

• Utilize dual monitors for multitasking across data entry, phone handling, and resource management.

• Support team members and supervisors with patient documentation and issue resolution.

• Manage sensitive information responsibly, adhering to company guidelines and policies.

• Use internal systems for customer needs such as appointments, claims, benefits, and more.

• Assist new members with PCP selection and provide general information about the medical group.

• Support Telehealth services and other administrative tasks as needed.

  Requirements

Required Qualifications:

• High School Diploma or GED.

• Minimum of 1 year of healthcare experience.

• Minimum of 2 years in a high-volume call center role (70+calls daily).

• Proficiency in Microsoft Office and capable of multitasking in a digital environment.

• Secure and private workspace with high-speed internet exceeding 100 Mbps download and 10 Mbps upload, and an Ethernet connection.

• Must be able to handle a fast-paced environment and pass a typing speed test over 40 WPM.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .